Operations Manager

Texas Disposal Systems•Alpine, TX

About The Position

The Operations Manager oversees the execution of city and transfer contracts and supports development of the local market area. Under the supervision of the Director of Operations - Offsite, this role works regularly with directors, area market managers, service managers, drivers, and customers. The Operations Manager reports issues and concerns requiring attention to the Director of Operations - Offsite and the Commercial and Residential System Managers. The position manages daily facility operations, including staffing, driver and employee performance, service quality, vehicle and equipment availability, route accuracy, safety, regulatory compliance, and operating costs. It also coordinates with departments such as Safety, Maintenance, central dispatch, and system management, and serves as the company’s liaison with city and local communities.

Requirements

At least two years of management experience.
Working knowledge of systems involved in solid waste management and disposal.
Basic proficiency using the internet.
Ability to become proficient in TDS computer systems, including fleet routing software.
Ability to exercise independent direction and judgment and work in a fast-paced, time-sensitive environment.
Strong leadership, communication, organizational, and interpersonal skills.
High integrity and excellent critical-thinking skills.
Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to read and understand profit and loss statements.
Ability to manage an operating budget.
Valid Class C driver’s license.
Safe driving record for the past three years.
Class A MSW License, or ability to obtain one within three months of employment.

Nice To Haves

Background in solid waste and facility management experience.
Experience working with non-exempt employees.
Bachelor’s degree, preferably in business, management, supply chain, or another related field.
At least five years of experience managing site operations.

Responsibilities

Hire and train drivers, transfer station staff, and collection staff in collaboration with HR, Safety, and senior management.
Ensure drivers and operations staff complete their daily work.
Supervise hauling company drivers and regularly inspect company vehicles.
Coordinate with the central dispatch office.
Coordinate with Safety, Maintenance, central dispatch, and system managers to support safe, high-quality service.
Maintain facility key performance indicators, as applicable.
Maintain staffing levels in accordance with workload to support service quality and safe productivity.
Evaluate equipment quality and availability daily in communication with the Maintenance Department.
Review route data and work with drivers to uphold TDS standards and policies.
Conduct route observations and driver ride-alongs.
Interact regularly with drivers and helpers, including monitoring by video where applicable, to ensure effective and productive work.
Strive to ensure subordinate employees receive a performance evaluation at least annually.
Comply with and ensure accountability for company policies, service standards, and standard operating procedures.
Monitor and control driver hours to limit labor expenditures and maintain TXDOT compliance.
Review company fleet routing reports for accuracy.
Review and/or investigate accidents and collaborate with applicable senior management as necessary.
Attend all safety meetings.
Develop and maintain good relations with city and local communities and serve as the company’s liaison in matters concerning the city.
Perform other duties as assigned.