Operations Manager

PROtect, LLC•Norco, LA

About The Position

PROtect is seeking an experienced leader to oversee and grow its nationwide Leak Detection and Repair (LDAR) division. The Operations Manager serves as the primary point of contact for LDAR clients across more than 40 locations and works with company leadership, employees, and customers to manage operations, develop business opportunities, maintain regulatory compliance, and improve services. The role balances day-to-day operational oversight with long-term business growth. The position primarily involves remote and office-based management of traveling LDAR personnel across multiple locations and time zones. It includes periodic visits to industrial and refinery environments, which may involve industrial equipment, varying weather, noise, and other typical site conditions. The employee must be able to meet applicable site safety and physical requirements and travel to company locations and customer sites as needed.

Requirements

10 or more years of professional refinery-related experience.
Demonstrated management and leadership experience.
Strong understanding of EPA and state-specific environmental regulations.
Advanced knowledge of Microsoft Office Suite.
Strong written, verbal, and interpersonal communication skills.
Ability to manage multiple projects, priorities, and teams simultaneously.
Strong organizational skills and attention to detail.
Ability to work independently in a remote and office-based environment.
Customer-focused approach and ability to identify business opportunities and develop client relationships.
Willingness to travel to company locations and customer sites as needed.
Ability to meet applicable site safety and physical requirements.

Nice To Haves

Bachelor's degree preferred; engineering, science, or technical disciplines are a plus.
Familiarity with chemical, petrochemical, and industrial manufacturing processes preferred.

Responsibilities

Develop and execute annual business plans, growth targets, and budgets for PROtect's LDAR services.
Establish hiring plans, set employee goals, coach and mentor staff, and oversee performance management and annual reviews.
Remotely manage traveling LDAR personnel across multiple locations and time zones, coordinating staffing, schedules, travel, and customer needs.
Serve as the primary contact for LDAR clients, identify additional service opportunities, and maintain strong customer relationships.
Coordinate team meetings, monitor project status, and align resources with current and upcoming customer needs.
Oversee safety expectations, review Job Safety Assessments, coordinate employee training, and ensure personnel meet client access requirements.
Oversee quote and estimate development and work with account managers to prepare customer presentations and proposals.
Develop, maintain, and continuously improve standard operating procedures for LDAR services.
Provide technical expertise and hands-on support when needed to meet customer requirements and support business growth.
Coordinate with other divisional leaders to identify opportunities, share resources, and support company-wide initiatives.
Ensure accurate and timely completion of job sheets, time sheets, expense reports, and related operational documentation.