Operations Manager

Floor & Decor • Bailey's Crossroads, VA

23d

About The Position

The Operations Manager is responsible for store operations and supports the General Manager in delivering an exceptional customer shopping experience, maintaining a safe workplace and store, and maximizing profitability. The role oversees inventory integrity, cash handling, facilities, budgets, store presentation, customer service, administrative records, e-commerce orders, warehouse and logistics coordination, and associate performance and development. The Operations Manager also helps ensure compliance with company policies, operating standards, scheduling, hiring, payroll, and business planning processes. Occasional travel may be required. The role operates in an environment frequently exposed to a warehouse setting and moving vehicles, with noise typically quiet to moderate. Store hours are Monday through Friday, 7:00 AM–8:00 PM; Saturday, 8:00 AM–7:00 PM; and Sunday, 10:00 AM–6:00 PM. Pickup hours are Monday through Friday, 7:00 AM–7:00 PM; Saturday, 8:00 AM–7:00 PM; and Sunday, 10:00 AM–6:00 PM.

Requirements

• 3–5 years of retail management experience and demonstrated ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with urgency.
• Excellent customer service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with hands and fingers; frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Review profit and loss statements to identify opportunities for improvement.
• Use computer and point-of-sale systems to maintain accurate inventory and manage cycle counts.
• Supervise cycle counting and inventory counting processes to maintain inventory integrity.
• Assist the General Manager with store-level human resources and loss prevention matters as needed.
• Supervise cash-handling practices and communicate with the corporate finance department as necessary.
• Coordinate facility management to support the safety and security of customers and employees.
• Help the General Manager control controllable expenses, stay within budget, and drive profitability.
• Ensure brand and operating standards meet or exceed expectations and maintain store presentation standards.
• Support, model, and enhance customer service; engage with customers during pickup and checkout.
• Handle claims and other KCM/MOD duties as needed.
• Ensure adequate scheduling coverage, particularly during peak traffic periods.
• Interface with corporate headquarters employees.
• Maintain records and reports relating to inventory, human resources, and cash office matters.
• Ensure web orders, including samples, are shipped.
• Manage the checkbook for P&L and assist the CEM with operational budgets, spending, and adherence.
• Assist the stales team with resets, displays, and display credits.
• Administer workers' compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct or supervise truck appointments, communicate scheduling, and manage logistics scheduling issues.
• Assist with customer pickups, audit storage, and maintain pre-sales/FDX.
• Participate in sales resets in coordination with the warehouse team, including pack-out/overnight work.
• Review and assess associate performance in a timely manner.
• Train, develop, supervise, and assign workloads to associates.
• Ensure the store adheres to COP/SOPs.
• Manage direct reports and monitor associate performance, retention, and career development; communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Be available to open and/or close the store effectively.
• Perform additional managerial duties as necessary.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed