Operations Manager

Avid Health at Home North Carolina•Hickory, NC

18d•Onsite

About The Position

Avid Health at Home is hiring an Operations Manager for its Hickory, North Carolina office. The Operations Manager manages the branch’s daily operations and supervises the productivity of office staff across interdepartmental functions. The role is accountable for branch revenue, margins, growth, and operational success while supporting the company’s mission and values and delivering access to affordable, quality, innovative care. The Operations Manager oversees branch employees and operations, including staffing, scheduling, performance, budgets, recruitment, and growth planning. The role also serves as a client-care liaison and a connection between branch staff, corporate departments, payers, and leadership. The manager works with Compliance and Clinical Teams to support regulatory compliance, quality assurance, and survey readiness, and helps maintain effective payer relationships and billing efficiency.

Requirements

Minimum high school diploma or equivalent.
Excellent leadership skills and a big-picture approach to tasks.
Ability to use computerized systems and software such as Microsoft Office, including Excel, Word, and PowerPoint.
Satisfactory verbal and written communication skills.
Ability to work well under pressure.
Knowledge of applicable federal, state, and local laws and regulatory requirements.
Ability to perform job-related physical duties, which may include lifting at least 10 pounds, bending, stooping, stretching, pulling, and pushing.
For business travel, a valid driver’s license issued by the state where the employee works and a satisfactory driving record are required.

Nice To Haves

Some college education preferred.
Understanding of the geographical and cultural requirements of the branch office preferred.
Experience with HIPAA and Joint Commission requirements preferred.
Bilingual English/Spanish skills are a plus.

Responsibilities

Manage and supervise daily branch operations across departments to support business continuity, efficiency, productivity, and a positive office culture.
Supervise administrative and field employees’ productivity, recruitment, hiring, training, evaluation, and termination in accordance with company policy and operational needs.
Coordinate and oversee branch employee work and on-call schedules.
Plan, implement, and monitor operational metrics to ensure tasks are completed efficiently and on time.
Analyze operational processes and performance and recommend improvements.
Conduct annual employee reviews and provide constructive feedback to support employees’ professional goals.
Work with Senior Management to develop annual branch budgets and manage adherence to budgets and expense approvals.
Develop branch-specific operational plans, recruitment plans, and marketing strategies to meet revenue, margin, and growth goals.
Collaborate with leadership to develop, communicate, and implement growth strategies and explore revenue opportunities in new markets and programs.
Serve as the lead client-care liaison through direct contact with clients, families, and contract payers to support intake, client satisfaction, and continuity of care.
Act as the primary liaison between branch staff and corporate departments, providing operational information and responding to questions and requests.
Support billing efficiency by ensuring branch payroll aligns with contracted referral hours and does not exceed authorized hours without prior approval.
Work with Compliance and Clinical Teams to meet accrediting and licensing requirements and survey requirements.
Participate in corporate quarterly QI meetings and provide branch-specific operational, compliance, and quality data with regional and branch leadership.
Collaborate with Compliance and Clinical Teams to implement and communicate branch compliance and quality assurance initiatives.
Establish and maintain responsive relationships with contract payers and serve as a key partner for payer contracting related to Value-Based Purchase (VBP).
Implement and monitor company policies and procedures at the branch.
Comply with applicable federal, state, and local regulations, contract requirements, HIPAA, and Joint Commission standards.
Perform other duties as assigned.