Operations Manager
About The Position
The Operations Manager will own all contracted services for a high-profile Fortune 500 client and deliver an exceptional customer experience. The role leads people, processes, and programs to drive operational excellence in a complex work environment. It requires adapting quickly to change, finding win-win solutions for the client and ABM, applying sound judgment to solve problems, and communicating effectively with the client and team. The position may require work outside normal business hours. The role is responsible for client relationships, budgets, labor planning, cost controls, safety, onsite team supervision across multiple shifts, daily operational planning, employee training and performance management, service coordination, supply and equipment use, operational improvement, and administrative reporting. The listed annual salary range is $90,000–$100,000. Specific offers may vary based on experience, skills, abilities, geographic location, and market data. ABM states that it offers a comprehensive benefits package and directs applicants to its benefits information.
Requirements
- 3–5 years of management experience.
- Experience in facility services or building management.
- Working knowledge of OSHA safety standards and regulations.
- Valid state-issued driver’s license.
- Excellent organizational skills and attention to detail.
- Solid business acumen and knowledge of basic accounting principles.
- Proficiency in Microsoft Office.
Nice To Haves
- Previous custodial experience.
- Experience in janitorial event planning.
- Knowledge of janitorial equipment.
Responsibilities
- Establish and maintain exceptional client relationships and rapport.
- Manage the financial budget, labor planning, and cost controls.
- Cultivate a strong safety culture and provide a safe work environment.
- Lead and directly supervise the onsite team across multiple shifts.
- Plan, organize, and communicate daily operational priorities and client requests.
- Set employee expectations, provide training and feedback, and routinely inspect the facility.
- Collaborate and coordinate with shift leads to ensure services are executed.
- Manage supply, chemical, and equipment usage, including providing proper training.
- Use data to identify operational improvements and optimize operations.
- Gather and maintain administrative information for daily, weekly, or monthly reporting.
- Drive performance management, including hiring, expectation setting, performance reviews, terminations, and disciplinary action when necessary.
- Perform other duties as assigned by the client.
Benefits
- Comprehensive benefits package; details are provided through ABM’s employee benefits information.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
