Operations Manager

Capstone Logistics • Ada, OK

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About The Position

The Operations Manager is responsible for the daily management of a warehouse crew providing unloading services for a client. The role oversees site operations with safety and efficiency as priorities, ensures customer needs are met, and manages associates, budgets, scheduling, reporting, and daily closeout activities.

The position includes negotiating rates with common carriers; maintaining work logs and transmitting them to corporate; auditing labor and billing reports; resolving customer service and associate issues; enforcing policies and safety rules; and conducting weekly safety meetings. The manager also assists with site and departmental budgets, schedules shifts to meet customer requirements, interviews, hires, and trains associates, supervises data entry, and completes daily cash balancing, data uploads, and payroll record administration according to policies and procedures.

Requirements

• At least 3 years of increasing management responsibility in distribution or transportation, and 3 years of management and leadership experience in an industrial setting.
• Flexibility with shift start times and days worked, including weekends and holidays.
• Ability to train, coach, and mentor warehouse associates.
• Strong organization and prioritizing skills; ability to perform multiple tasks simultaneously.
• Ability to make decisions, solve problems, prioritize assignments, and direct a workforce in a changing warehouse environment.
• Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
• Intermediate PC skills, including Excel, Word, Outlook, and PowerPoint.
• Strong aptitude for estimating rates and performing mental addition and subtraction while multitasking.
• Excellent interpersonal communication, leadership, and customer service skills.
• Proven track record supervising warehouse employees, including hiring, training, and termination.
• Proven experience providing high levels of customer service to internal and external customers.
• Ability to walk and stand for extended periods and lift up to 75 pounds.

Nice To Haves

• Warehousing, logistics, supply chain, or third-party experience preferred.
• BS/BA degree or associate degree with equivalent experience is a plus but not required; a college degree is a plus.

Responsibilities

• Negotiate rates with common carrier representatives.
• Run the site with safety and efficiency as priorities.
• Write and balance daily bank deposits.
• Create daily work logs and transmit them to corporate.
• Audit daily labor and billing reports.
• Ensure customer needs are met on a daily basis.
• Document and resolve customer service or associate issues daily.
• Ensure associates follow policies and work rules, including safety rules.
• Hold weekly safety meetings and ensure associate participation.
• Assist in managing the site and departmental budgets.
• Schedule associate shifts based on customer requirements.
• Interview, hire, and train new associates.
• Supervise timely and accurate data entry for services performed.
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.

Benefits

• Quarterly incentive based on operational performance.
• Benefits after 30 days, including major medical, dental, vision, life, short-term disability, long-term disability, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed