Operations Manager

Easterseals New Jersey • Millville, NJ

18d • $60,000 - $67,000

About The Position

The Operations Manager oversees all production operations in extended employment, delivering services that achieve high-quality standards and profitable financial outcomes. The role works closely with internal teams on production quality control, work distribution, skills assessment, and business leads. It ensures highly responsive customer service for internal and external customers, using flexibility and creativity to support program participants and business needs.

The Operations Manager leads and supports direct reports and consumers, supervises production operations, maintains customer and consumer relationships, and ensures production meets contractual requirements. The role also oversees regulatory and internal records, inventory, site inspections, and reporting on quality, utilization, outcomes, and fiscal sustainability. The schedule is full-time, Monday through Friday, 8:30 AM to 4:30 PM.

Requirements

• High school diploma or equivalent.
• At least three years of business experience.
• At least one year of supervisory or leadership experience.
• Valid and active driver's license.
• Business acumen to maintain close business relationships.
• Effective verbal and written communication skills with diverse populations.

Nice To Haves

• Familiarity with forklift safety and operations.

Responsibilities

• Provides leadership and support to direct reports and consumers to help achieve successful outcomes.
• Supervises production operations to support profitable outcomes for extended and supported employment.
• Ensures production meets the highest quality standards and specific contractual requirements.
• Develops ideas and recommends improvements to services and operations.
• Communicates effectively with internal and external stakeholders to support services and consumers’ production goals.
• Oversees the accuracy of records related to regulatory compliance and internal standards.
• Cultivates and maintains relationships with customers and consumers.
• Maintains inventory of products.
• Conducts surveys, audits, and inspections of the site and surrounding environment.
• Creates reports assessing quality, utilization, outcomes, and fiscal sustainability, and implements corrective procedures and processes when needed.
• Models positive and appropriate work behaviors and work ethics for consumers and supports improvement of their soft skills.

Benefits

• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Employer-paid life, AD&D, and long-term disability insurance.
• 403(b) retirement plan with employer match.
• Paid time off, holidays, medical leave, and PTO buy-back options.
• Direct deposit and payroll cards.
• Employee assistance program.
• Wellness program.
• Referral bonuses.
• Recognition program.
• Paid orientation and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED