Operations Manager- Campus Distribution

La-Z-Boy•Neosho, MO

About The Position

This position has full operational responsibility for a large-scale, multi-shift distribution campus spanning 200,000 to 400,000 square feet. The campus supports inventory flow, floor stock replenishment to Furniture Gallery stores, and direct-to-consumer home deliveries. The role supports the General Manager and leads receiving, stocking, inventory control, linehaul and local delivery operations, and repair services. It partners closely with retail, logistics, dealer networks, and local manufacturing plants to drive operational efficiency, service levels, and growth initiatives across a large regional footprint. The position manages campus operations across multiple shifts and complex delivery schedules, and influences regional service performance, delivery satisfaction, replenishment timeliness, and cost containment. It oversees regional leadership, operational performance, key metrics, staffing, and labor management, and supports store growth, product expansion, and e-commerce initiatives. The role has 5–7 direct reports, including up to two regional z-dock leaders, and oversight of 40–60 employees across multiple shifts, as well as third-party home delivery and linehaul transportation partners. Travel locally and regionally may be required up to 25%. The work environment is an office environment with no specific or unusual physical or environmental demands.

Requirements

Bachelor’s degree in supply chain, Business Administration, Logistics, or a related field and 8–10 years of related experience in multi-shift, large-scale facility management; or equivalent experience with 5+ years in a site leadership role managing 50+ employees.
Experience with linehaul and local delivery transportation management.
Strong knowledge of WMS, TMS, and data analytics platforms.
Proven success in vendor/3PL management, cost control, and logistics performance improvement.
Strong leadership, team-building, and process implementation skills.
Ability to travel locally and regionally up to 25%.
Working knowledge of OSHA, DOT, and safety compliance standards.
If the role requires travel or driving to perform its responsibilities, candidates must meet the qualifications in the company’s Driver Management Program.

Nice To Haves

Master’s degree or MBA in a related discipline.
Experience in the home goods or furniture industry.
Familiarity with Lean or Six Sigma methodologies.
Bilingual English/Spanish.

Responsibilities

Oversee campus operations, including inbound receiving, put away, picking, staging, loading, and outbound delivery across multiple shifts.
Manage daily linehaul operations, including transfer schedules, trailer utilization, and cost-effective routing across regional hubs and delivery terminals.
Monitor repair shop operations, including scheduling, parts management, cost control, and quality.
Implement and enforce standard operating procedures, safety programs, inventory control practices, and operational policies across all shifts.
Ensure prompt execution of floor stock replenishment and home delivery services to retail stores and end customers.
Partner with retail and merchandising teams on store expansions, product rollouts, and seasonal inventory transitions.
Establish and track KPIs for cost, productivity, delivery CSAT, safety, shrink, cycle count accuracy, refusal rates, and 5S compliance.
Support warehouse systems upgrades, WMS enhancements, and procedural transitions to improve efficiency and data accuracy.
Coordinate redistribution activities to support manufacturing facilities or optimize inventory placement across the network.
Promote continuous improvement, high-performance team development, and exceptional customer service.
Oversee regional leadership responsibilities, including operational performance, metrics, staffing, and labor management.
Collaborate with local manufacturing plants to support product flow, yard operations, and alignment with plant production metrics.
Oversee third-party partners for home delivery and linehaul transportation.