Operations Manager - Distribution

Restaurant Technologies•Billerica, MA

6d•$75,000 - $93,000•Onsite

About The Position

The Operations Manager, Distribution is a depot leadership role responsible for overall depot performance through ownership of distribution operations. As a member of the depot leadership team, the role contributes to the entire operation by ensuring safe, efficient, and reliable delivery services. The manager leads the Distribution team and partners with Service and Support Functions to achieve strong customer outcomes, operational excellence, and financial performance. The role builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards for safety, service, and quality. In partnership with the General Manager, the Operations Manager is accountable for depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment. The current depot is at 16 Esquire Rd, North Billerica, MA 01862, and is expected to move later in 2026 to 600 Griffin Brook Drive, Methuen, Massachusetts. The position offers a base salary of $75,000–$93,000, determined by location, market factors, and experience, with a 15% annual target bonus and the ability to earn higher.

Requirements

2–4 years of experience in operations, distribution, logistics, or a route-based environment.
Experience leading people, teams, or daily operations, through formal or informal leadership.
Ability to coach, develop, and hold frontline employees accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively engage in daily operations.
High school diploma or equivalent required.

Nice To Haves

1–2+ years of direct people management experience.
Experience in logistics, delivery, or route-based distribution environments.
Familiarity with DOT compliance, regulations, or driver-based operations.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive productivity, safety, and service performance.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead and develop a high-performing team through coaching, accountability, recognition, documentation, and ongoing development while maintaining engagement and retention.
Build leadership capability through coaching and talent development.
Implement and enforce safety policies, procedures, regulatory compliance, and company standards, including OSHA and DOT requirements.
Coach team members on safe driving behaviors and operational discipline.
Lead workforce planning, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance to support distribution operations.
Ensure pre- and post-trip inspections, preventive maintenance, uptime and downtime monitoring, and fleet walks are completed.
Promote a customer-focused culture and ensure service delivery meets customer expectations.
Partner cross-functionally to resolve customer issues and support customer retention.
Oversee delivery of fresh cooking oil and collection of used cooking oil across assigned routes.
Ensure high service levels, route efficiency, and consistent operational performance.
Reconcile routes promptly so delivery volumes are accurately captured, billed, and invoiced to customers.
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand.
Maintain accurate inventory through routine cycle counts and coordinate tanker delivery schedules to maintain supply and ensure the depot can receive and process deliveries efficiently.
Partner with the General Manager to achieve depot financial goals and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.