Operations Manager, Distribution

Restaurant Technologies•Los Angeles, CA

3d•$75,000 - $95,000

About The Position

The Operations Manager, Distribution is a depot leadership role responsible for overall depot performance through ownership of distribution operations. As a member of the depot leadership team, the role contributes to the success of the entire operation by ensuring safe, efficient, and reliable delivery services. The manager leads the Distribution team and partners with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The role builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards for safety, service, and quality. In partnership with the General Manager, the Operations Manager is accountable for depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment. The schedule is Monday through Friday, with a 10:00 PM start time, and participation in a rotating weekend on-call schedule. Compensation is $75,000–$95,000, with an annual target bonus of 15% and the ability to earn higher. Base salary is determined by location, market factors, and experience.

Requirements

2–4 years of experience in operations, distribution, logistics, or a route-based environment.
Experience leading people, teams, or daily operations, formally or informally.
Ability to coach, develop, and hold frontline employees accountable.
Comfort working in a fast-paced, hands-on environment.
Basic understanding of safety practices and regulated environments.
Ability to use data and metrics to manage performance and solve problems.
Willingness to lead from the front and actively engage in daily operations.
High school diploma or equivalent experience required.

Nice To Haves

1–2+ years of direct people management experience.
Experience in logistics, delivery, or route-based distribution environments.
Familiarity with DOT compliance, regulations, or driver-based operations.
Experience managing scheduling, labor, or workforce planning.
Experience using KPIs to drive productivity, safety, and service performance.
Bachelor’s degree or equivalent experience.

Responsibilities

Lead and develop a high-performing team through coaching, accountability, recognition, documentation, and ongoing development while maintaining engagement and retention.
Build leadership capability within the team through coaching and talent development.
Implement and enforce safety policies, procedures, regulatory compliance, and company standards, including OSHA and DOT requirements.
Coach team members to reinforce safe driving behaviors and operational discipline.
Drive workforce planning, including recruiting, hiring, onboarding, scheduling, time management, performance management, and retention.
Oversee fleet performance and maintenance to support distribution execution.
Ensure completion of pre- and post-trip inspections, preventative maintenance, fleet walks, and monitoring of uptime and downtime metrics.
Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations.
Partner cross-functionally to resolve issues and support customer retention.
Oversee delivery of fresh cooking oil and collection of used cooking oil across assigned routes.
Ensure high service levels, route efficiency, and consistent operational performance.
Reconcile routes in a timely manner to ensure delivery volumes are accurately captured and billed and invoiced correctly.
Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand.
Ensure accurate inventory through routine cycle counts and coordination of tanker delivery schedules to maintain supply and enable efficient receipt and processing of deliveries.
Partner with the General Manager to achieve depot financial performance and key performance indicators.
Drive productivity, cost discipline, and continuous improvement across operations.