Operations Manager- Campus Distribution

La-Z-Boy•Neosho, MO

10d

About The Position

This position has full operational responsibility for a large-scale, multi-shift distribution campus spanning 200,000 to 400,000 square feet. The role supports inventory flow, floor stock replenishment to Furniture Gallery stores, and direct-to-consumer home deliveries. It leads receiving, stocking, inventory control, linehaul and local delivery operations, and repair services, while partnering with retail, logistics, and dealer networks to drive operational efficiency, service levels, and regional growth initiatives. The role manages operations across a 200,000–400,000+ square foot campus with multi-shift staffing and complex delivery schedules. It affects regional service performance, delivery satisfaction, store replenishment timeliness, and operating cost containment. It supports new store growth, product expansion, and e-commerce initiatives, oversees regional leadership and operational performance, staffing, and labor management, and collaborates with local manufacturing plants to coordinate product flow, yard operations, and alignment with plant production metrics. The position supervises 5–7 direct reports, including up to two regional z-dock leaders, and 40–60 total employees across multiple shifts. It also oversees third-party partners for home delivery and linehaul transportation. The work environment is an office environment with no specific or unusual physical or environmental demands. The role requires up to 25% local and regional travel. Weekly hours are 40.

Requirements

Bachelor’s degree in supply chain, Business Administration, Logistics, or a related field and 8–10 years of related experience in multi-shift, large-scale facility management, or equivalent.
At least 5 years in a site leadership role managing 50 or more employees.
Experience with linehaul and local delivery transportation management.
Strong knowledge of WMS, TMS, and data analytics platforms.
Demonstrated success in vendor/3PL management, cost control, and logistics performance improvement.
Strong leadership, team-building, and process implementation skills.
Ability to travel locally and regionally up to 25%.
Working knowledge of OSHA, DOT, and safety compliance standards.
If travel or driving is required to perform the role’s responsibilities, candidates must meet the qualifications in the company’s Driver Management Program.

Nice To Haves

Master’s degree or MBA in a related discipline.
Experience in the home goods or furniture industry.
Familiarity with Lean or Six Sigma methodologies.
Bilingual English/Spanish skills.

Responsibilities

Oversee inbound receiving, put away, picking, staging, loading, and outbound delivery across multiple shifts in a high-volume facility.
Manage daily linehaul operations, optimizing transfer schedules, trailer utilization, and cost-effective routing across regional hubs and delivery terminals.
Monitor repair shop operations, including scheduling, parts management, cost control, and service quality.
Implement and enforce standard operating procedures, safety programs, inventory control practices, and operational policies across all shifts.
Ensure timely floor stock replenishment and home delivery services to retail stores and end customers.
Partner with retail and merchandising teams to support store expansions, new product rollouts, and seasonal inventory transitions.
Establish and track KPIs for cost, productivity, delivery customer satisfaction, safety, shrink, cycle count accuracy, refusal rates, and 5S compliance.
Support warehouse systems upgrades, WMS enhancements, and procedural transitions to improve efficiency and data accuracy.
Coordinate redistribution activities to support manufacturing facilities or optimize inventory placement across the network.
Promote continuous improvement, high-performance team development, and exceptional customer service.
Oversee regional leadership, operational performance, staffing, and labor management.
Collaborate with local manufacturing plants to support efficient product flow, yard operations, and alignment with plant production metrics.
Oversee third-party partners for home delivery and linehaul transportation.