Operations Manager

Hood Container Corporation • Houston, TX

18d

About The Position

The Operations Manager is responsible for meeting customer needs while optimizing operational effectiveness. The role oversees plant operations and drives process-improvement initiatives related to production scheduling and shipping. The position has three direct reports: Customer Service Manager, Shipping Manager, and Planner/Scheduler. The Operations Manager works with the Plant Manager and cross-functional teams to balance customer requirements with production needs, improve operational performance, and develop team members.

Requirements

• Bachelor’s degree; Business Administration or Engineering preferred.
• At least 5 years of experience, including leadership or supervisory experience; preferably in a management position involving Production, Customer Service, Scheduling, and/or Shipping.
• High energy and ability to handle multiple responsibilities.
• Ability to work independently and demonstrate critical thinking, decision-making, and strength in managing a diverse group of people.
• Demonstrated management skills involving people, processes, and time, and ability to manage multiple projects or assignments.
• Advanced proficiency with computer software; AmTech preferred.
• Process- and results-driven, with strong verbal and written communication skills for internal and external customers.

Nice To Haves

• Experience with 5S and Lean Methodology.
• Business Administration or Engineering degree.
• Experience with AmTech software.

Responsibilities

• Demonstrate commitment to safety and perform duties in accordance with company safety policies and procedures.
• Work with the Plant Manager to balance customer needs with plant production requirements.
• Develop client and vendor relationships in support of Customer Service Representatives (CSRs) and the Sales team.
• Participate in daily production meetings to maximize resource use across production scheduling, shipping, and inventory processes.
• Monitor production and customer performance metrics to ensure output, efficiency, and on-time delivery targets are met or exceeded.
• Develop and implement strategies to optimize production processes, reduce waste, and improve operational efficiency.
• Collaborate with cross-functional teams to resolve customer-related issues and implement corrective actions.
• Assist with safety protocols, GMP, and Quality training initiatives.
• Work with CSRs and shipping teams to ensure adequate inventory levels and timely delivery.
• Attend weekly leadership meetings and maintain a working understanding of the P&L and how actions affect results.
• Coach and develop direct reports and identify high-potential employees for roles with greater responsibility and scope.
• Ensure performance feedback and appraisals are completed effectively and on time, recognizing excellent performance and maintaining accountability.

Benefits

• Competitive pay and benefits.
• Ongoing training and development opportunities.
• Collaborative, supportive culture that values trust, honesty, and excellence.
• Opportunity to build a future in the growing and sustainable corrugated packaging industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager