Operations Manager

CVS Health•Mableton, GA

3d•Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps fulfill the company purpose of supporting people on their path to better health. The role drives store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. The role supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. This full-time position has an anticipated schedule of 40 hours per week and requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $19.00 to $29.00 per hour. The position is eligible for a comprehensive benefits package, based on eligibility, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.