Operations Manager

Sales Focus Inc.•North Charleston, SC

20d•$50,000 - $60,000

About The Position

Sales Focus Inc. is seeking an experienced Operations Manager to oversee daily operations, sales performance, staffing, and client relationships across multiple sales programs. The role calls for a results-driven leader with experience in sales operations, team management, and performance improvement. The Operations Manager will manage multiple teams while supporting operational efficiency, client satisfaction, and profitability. This hands-on leadership position offers the opportunity to lead diverse sales programs, work directly with executive leadership, and make a measurable impact on business performance.

Requirements

5+ years of experience in operations management, sales operations, or sales leadership.
3+ years of experience managing teams or multiple business units.
Proven ability to manage sales performance, employee productivity, and operational processes.
Strong leadership, communication, organizational, and problem-solving skills.
Experience analyzing KPIs, sales metrics, and operational reports.
Proficiency with Microsoft Excel and CRM platforms such as Salesforce or HubSpot.
Ability to manage multiple priorities and make effective decisions in a fast-paced environment.

Nice To Haves

Bachelor's degree preferred, or equivalent professional experience.
Experience in sales outsourcing, business process outsourcing (BPO), or multi-client operations.
Experience in B2B/B2C sales, outside sales, door-to-door sales, or inside sales management.
Experience with client relationship management, workforce planning, and program profitability.

Responsibilities

Oversee daily operations and performance of multiple field sales and inside sales programs.
Manage and support Program Managers, Team Leads, and sales personnel to achieve established performance goals.
Monitor key performance indicators (KPIs), sales production, staffing levels, and operational efficiency.
Identify underperforming programs and implement corrective action plans to improve results.
Collaborate with Recruiting and HR to coordinate hiring, onboarding, employee retention, and workforce planning.
Oversee new program launches, training coordination, and operational readiness.
Analyze sales reports, productivity metrics, and financial performance to identify improvement opportunities.
Develop and enforce standard operating procedures (SOPs) to ensure consistency and accountability.
Provide regular performance reports and strategic recommendations to executive leadership.