Operations Manager

Capstone Logistics•Atlanta, GA

About The Position

The Operations Manager leads the daily management of a warehouse crew at a site providing unloading services for a client. The role prioritizes safety and operational efficiency while ensuring customer needs are met. It includes managing staffing, budgets, service records, billing and labor reports, deposits, payroll administration, and daily site closeout. The manager also handles associate and customer issues, supports hiring and training, and ensures compliance with policies and standard operating procedures. Responsibilities may be modified or expanded over time.

Requirements

At least 3 years of management and leadership experience in an industrial setting.
Ability to train, coach, and mentor warehouse associates.
Strong organization and prioritizing skills.
Ability to perform multiple tasks simultaneously.
Ability to make decisions, solve problems, prioritize assignments, and direct the workforce in a changing warehouse environment.
Ability to manage budgets, read and interpret P&L statements, and prepare related management reports.
Intermediate PC skills and knowledge of Excel, Word, Outlook, and PowerPoint.
Strong aptitude for estimating rates and performing mental addition and subtraction while multitasking.
Excellent interpersonal communication, leadership, and customer service skills.
Proven track record supervising warehouse employees, including hiring, training, and termination.
Proven experience providing high levels of customer service to internal and external customers.
Must be very flexible with shift start times and days worked, including weekends and holidays.
Ability to walk and stand for extended periods.
Ability to lift up to 75 lbs.

Nice To Haves

Warehousing, logistics, supply chain, or third-party experience preferred.
BS/BA degree or associate degree with equivalent experience is a plus but not required.
College degree is a plus.

Responsibilities

Negotiate rates with common carrier representatives.
Run the site with safety and efficiency as priorities.
Write and balance daily bank deposits.
Create daily work logs and transmit them to corporate.
Audit daily labor and billing reports.
Ensure customer needs are met daily.
Document and resolve customer service or associate issues.
Ensure associates follow policies and work rules, including safety rules.
Hold weekly safety meetings and ensure associate participation.
Assist in managing the site and departmental budget.
Schedule associate shifts based on customer requirements.
Interview, hire, and train new associates.
Supervise timely and accurate data entry for services performed.
Complete daily closeout, including cash balancing, data upload, and payroll record administration according to policies and standard operating procedures.