Operations Manager

Minuteman Security Technologies•Lubbock, TX

About The Position

The Operations Manager oversees the daily operations, logistics, and resource allocation of security services. The role ensures operations are efficient, compliant, and aligned with organizational objectives, working closely with branch coordinators, supervisors, and client representatives to provide high-quality service, operational efficiency, and stakeholder safety. This is a strategic leadership role requiring experience in operations, security protocols, and people management. The manager oversees security operations across multiple sites; develops and implements policies and procedures; leads and develops a team; serves as a primary client liaison; coordinates staffing and equipment; manages compliance, risk, incident response, budgets, and financial performance; and collaborates with senior management on operational strategy and business development. Other job-related duties may be assigned. The position has a base salary range of $85,600–$160,600 and may also be eligible for commission, health coverage, paid holidays, and other benefits.

Requirements

Bachelor’s degree in Business Administration, Security Management, Operations Management, or a related field, or equivalent experience.
Minimum of 7–10 years in an operations management role, preferably in the security industry, with a track record of leadership and process improvement.
Strong organizational, analytical, and strategic planning skills.
Excellent communication and interpersonal skills for effective team and client engagement.
Proficiency with scheduling software, budgeting tools, and Microsoft Office Suite.
Ability to manage budgets and financial performance, with strong data analysis abilities.
Familiarity with security protocols, compliance regulations, and incident response.
Results-oriented, proactive, and adaptable, with strong decision-making skills.
High integrity, resilience, and commitment to high standards.

Nice To Haves

Master’s degree.
Relevant security or management certifications, such as Certified Protection Professional or Project Management Professional.
A sense of humor, creativity, and a positive attitude.

Responsibilities

Manage and supervise day-to-day security operations across multiple sites, ensuring operational goals and service level agreements are met.
Develop and implement policies and procedures to optimize operations.
Recruit, train, and supervise a team; foster a positive work environment and support professional development.
Serve as a primary client liaison, address security needs, resolve issues, and support client satisfaction.
Conduct regular client meetings to review performance and identify improvement opportunities.
Coordinate staff deployment and equipment distribution to maximize efficiency and maintain adequate coverage.
Ensure compliance with local and federal regulations, industry standards, and company policies.
Identify and mitigate risks through safety protocols and regular audits.
Oversee budgeting, forecasting, and financial performance; analyze financial reports, manage expenses, and meet budget goals.
Lead responses to incidents and security emergencies, coordinating with law enforcement or emergency services as required.
Collaborate with senior management to align operational strategies with company goals.
Contribute to business development by improving operational efficiency and client satisfaction.
Perform other job-related duties as assigned.
Focus on excellence in work and client interactions; learn the company’s portfolio of solutions and represent the company to customers.
Work closely with sales, management, and operations teams to serve customers, adapt to varied projects, and turn challenges into opportunities.