Operations Manager

NOV•Pleasanton, TX

About The Position

The Operations Manager oversees facility operations to meet productivity, quality, service, revenue, and profit goals. The role sets priorities, assigns work, and ensures timely completion while maintaining a visible presence in production and engaging with employees across shifts. The manager builds a skilled, accountable team through coaching and regular feedback, resolves operational issues fairly and promptly, and improves processes to reduce errors. The position also maintains safe, clean, and orderly operations that meet company and facility standards and keeps leadership informed about performance, risks, issues, and resource needs. The manager coordinates operating schedules, job priorities, customer needs, capacity, and delivery commitments with Sales, customers, and Operations Supervisors. The role also oversees employee communications and development, facility and equipment conditions, safety and regulatory compliance, program documentation, and financial and administrative controls.

Requirements

Experience leading a team or coordinating operational work.
Strong communication, organization, and problem-solving skills.
Ability to set priorities, manage competing demands, and follow assignments through to completion.
Ability to monitor operational and financial information and maintain accurate records.
Confidence providing feedback, coaching employees, and handling workplace concerns.

Nice To Haves

Relevant industry experience or education.

Responsibilities

Meet productivity, quality, service, revenue, and profit goals.
Set the facility’s operating schedule and job priorities based on customer needs, available capacity, and delivery commitments.
Coordinate with Sales, customers, and Operations Supervisors on scheduling, quotations, special orders, and product delivery.
Resolve customer complaints when possible and escalate unresolved issues to the Sales Manager or Area Manager.
Monitor workflow and address delays, staffing needs, and operational issues promptly.
Provide regular activity reports and forecasts to leadership.
Maintain a regular, visible presence in production operations, including engagement with day- and night-shift employees.
Communicate expectations, assignments, priorities, and deadlines clearly; follow up to confirm work completion and communicate delays or barriers.
Structure, staff, develop, evaluate, and motivate the organization to support operational objectives.
Coach employees, provide regular feedback, and address workplace concerns fairly.
Promote a safe, respectful, and collaborative workplace.
Conduct facility walkthroughs to ensure HSE standards are followed and address maintenance and housekeeping issues.
Monitor facility equipment, schedule long-term maintenance, and coordinate equipment updates with Engineering.
Ensure compliance with Corporate and Division policies, safety requirements, and applicable DOT regulations.
Ensure the Tuboscope SSE program is carried out properly, including completing and updating SSE documentation, and ensure required NHO activities are conducted.
Ensure required records and program documentation are accurate, current, and completed within applicable timeframes.
Monitor revenue and expenses and maintain current knowledge of the operation’s financial information.
Maintain the monthly revenue tracking log, including accurate customer-specific pricing.
Develop, recommend, implement, and monitor annual budgets to support profitable growth and return on investment.
Adhere to company Finance and Human Resources policies.