Operations Manager

COPE Health Solutions•Los Angeles, CA

6d•Onsite

About The Position

The Operations Manager leads day-to-day operations for assigned teams and programs, ensuring timely, accurate and efficient delivery. Reporting to the Senior Operations Manager, the role sets priorities across competing requests, owns operational processes and reporting, leads cross-functional projects, and drives continuous improvement. It serves as a primary operational contact for internal leaders and external partners, using sound judgment to resolve issues and escalate significant matters. The position is onsite, includes travel of up to 15%, and has no direct reports. The Operations Manager also contributes to Leadership Team and Executive Team meetings, supports organizational initiatives, and oversees scheduling and coordination for key meetings and events.

Requirements

Bachelor’s degree in business administration, health administration, operations management or a related field, or equivalent experience.
At least 3 years of experience in operations, program coordination or project management.
Demonstrated experience leading projects or initiatives and influencing others without formal authority.
Ability to prioritize competing demands, manage multiple projects on varied timelines and meet deadlines in a fast-paced environment.
Excellent interpersonal, oral and written communication skills, including confidence presenting to leadership and partners.
Strong analytical and problem-solving skills, including comfort working with data, metrics and reports.
Detail-oriented, accountable and able to work independently.
Proficiency with Microsoft Office programs, including Outlook, Word, Excel and PowerPoint.
Ability to lift and carry up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

Experience in health care or professional services is preferred.
Prior experience as an Operations Coordinator or in a similar role is preferred.

Responsibilities

Oversee daily operations for assigned teams and programs, maintaining service levels, deadlines and quality standards.
Set priorities across competing requests and communicate trade-offs clearly.
Develop, maintain and execute an annual operational work plan with the Senior Operations Manager.
Resolve operational issues and escalate significant matters to leadership with proposed solutions.
Lead operational projects from planning through completion, coordinate contributors, set timelines and track deliverables.
Train colleagues on operational processes, tools and best practices; support onboarding of new team members.
Facilitate resolution of cross-team priority conflicts and model a collaborative, accountable culture.
Own operational processes, documentation, workflows and standard operating procedures end to end.
Identify inefficiencies and lead process improvements; evaluate and implement tools, trackers and online platforms.
Lead change management when introducing processes or systems.
Define and track operational metrics and key performance indicators; prepare accurate, timely leadership reports and dashboards.
Analyze trends and recommend data-driven operational improvements.
Oversee audits of files and online platform records for accuracy and compliance.
Serve as a primary operational contact for internal leaders, client partners and vendors.
Lead recurring operational meetings to review status, risks and upcoming needs, and maintain communication across reporting lines.
Attend and contribute to Leadership Team and Executive Team meetings.
Help uphold and refine organizational policies and procedures.
Oversee scheduling, space reservations and coordination for key meetings and events.
Support regional and organizational initiatives assigned by the Senior Operations Manager.
Meet or exceed operational work-plan milestones, deadlines and deliverables.