Operations Manager

CVS Health•Fairfax, VA

8d•$20 - $34

About The Position

The Operations Manager is a member of the Store Management team who supports the CVS/pharmacy Store Manager in the store’s overall leadership and strategic operation. The role drives store execution and performance while building consumer loyalty through excellent customer service. Under the Store Manager’s supervision, the Operations Manager maintains an engaged and productive store team through leadership, initiative, and leading by example. The position supports store management, policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. Unlike the Store Manager in Training position, this role is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. The role leads and directs store crew activities, communicates with crew and supervisors, and supports the Store Manager with operational and service improvement plans. It also assists customers with questions, problems, and complaints and promotes CVS customer service practices. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, and financial management.