Operations Manager,Rx

CVS Health • Allison Park, PA

1d

About The Position

The Operations Manager is a member of the Store Management team who supports the Store Manager in leading and strategically operating a CVS/pharmacy store. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive team through leadership, initiative, and setting an example. Responsibilities include store management and supervision, implementing policies, managing sales and inventory, staffing, training and developing employees, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

The Operations Manager leads and directs store crew activities, communicates with crew and supervisors, supports operational and service improvement plans, and assists customers with questions and complaints. Pharmacy-related work includes engaging customers about health and medications, following applicable laws and standards, coordinating medication-order workflow across pharmacy workstations, balancing accuracy and efficiency, resolving medication and insurance concerns, building relevant clinical, technical, and insurance knowledge, and contributing flexibly to team goals. The employee must be registered and maintain registration as required by local and state pharmacy regulations.

The role requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. Depending on role and location, COVID-19 vaccination may be required where allowed by law, subject to reasonable accommodation provisions. The anticipated schedule is 40 hours per week. The typical pay range is $19.00–$29.00 per hour, with the actual offer depending on factors such as experience, education, and geography.

Requirements

• Deductive reasoning ability.
• Advanced analytical skills.
• Computer skills.
• Advanced communication skills.
• Leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• Must be registered and maintain registration according to applicable local and state pharmacy regulations.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct store crew activities.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints, and promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Engage customers to learn about their health and medications, educate them appropriately about CVS services and products, and position CVS as a partner in their path to better health.
• Prioritize customer needs, demonstrate care and empathy, and ensure customer satisfaction.
• Follow applicable federal and state laws, regulations, professional standards, ethical principles, and CVS policies and procedures to protect patient safety and privacy.
• Follow pharmacy workflow procedures and coordinate processing of medication orders across Pick-Up, Drop-Off, Drive-Thru, and Production workstations.
• Maintain accuracy while meeting workflow and inventory management goals and balancing quality with efficiency.
• Identify and resolve potential problems so customers have medications when needed; collaborate with pharmacy teams, medical staff, insurance companies, and customers to resolve medication or insurance concerns.
• Seek opportunities to expand clinical, technical, and insurance knowledge using available tools and training resources.
• Contribute to individual and team goals and adapt to changing work, schedule, and business needs.
• Maintain pharmacy registration as required by local and state regulations.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED