Operations Manager,Rx

CVS Health•Allison Park, PA

3d•$19 - $29

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team and helps drive store execution and performance while building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. The role leads and directs store crew activities, communicates information openly and promptly, supports operational and service improvement plans, and assists customers with questions, problems, and complaints. Pharmacy-related duties include engaging customers about their health and medications; following applicable laws, regulations, professional standards, and CVS policies; coordinating medication-order workflow across pharmacy workstations; balancing accuracy and efficiency; resolving medication and insurance concerns with pharmacy teams and other stakeholders; and developing relevant clinical, technical, and insurance knowledge. The Operations Manager must maintain pharmacy registration as required by local and state regulations. The position requires a full-time flexible schedule, including some early morning, overnight, and weekend shifts, overtime as needed, and responsiveness to urgent store issues. The anticipated schedule is 40 hours per week. The stated pay range is $19.00–$29.00 per hour. The full-time benefits package includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility. Depending on role and location, COVID-19 vaccination may be required where legally permitted, unless an approved reasonable accommodation applies.

Requirements

Deductive reasoning ability.
Advanced analytical skills.
Computer skills.
Advanced communication skills.
Leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, work overtime as needed, and respond to urgent store issues.
Must be registered and maintain registration according to local and state pharmacy regulations.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Support the Store Manager in the total leadership and strategic operation of the CVS/pharmacy store.
Manage store operations, supervision, and implementation of company policies.
Support sales and inventory management, financial management, and employee staffing, training, and development.
Lead store crew members; supervise, assign, and direct their activities.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints, and promote CVS customer service practices by greeting customers, offering help, and thanking them.
Engage customers about their health and medications, educate them about CVS services and products, and position CVS as a partner in their path to better health.
Prioritize customer needs and demonstrate care and empathy to help ensure customer satisfaction.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security.
Follow pharmacy workflow procedures across Pick-Up, Drop-Off, Drive-Thru, and Production, coordinating and processing patient medication orders while helping the team as needed.
Maintain accuracy and balance quality and efficiency while meeting workflow and inventory-management goals.
Identify and resolve potential problems so customers can obtain medications when needed; collaborate with pharmacy teams, medical staff, insurance companies, and customers to resolve medication or insurance concerns.
Develop clinical, technical, insurance, and basic drug knowledge using available tools and training resources.
Contribute to individual and team goals, and adapt to changing schedules and business needs.
Maintain pharmacy registration as required by local and state regulations.
Work a flexible full-time schedule, including some early morning, overnight, and weekend shifts; work overtime as needed and respond to urgent store issues.