Operations Manager

MV Transportation•Selma, CA

23d

About The Position

MV Transportation is seeking an Operations Manager for a proposed business to provide support, leadership, and direction to an assigned operating location and ensure delivery of annual business plans. The Operations Manager controls the daily operation of the transportation contract, complying with the contracting agency’s policies and company procedures. The role also supports safety and training programs, contributes to the division’s safety culture, and participates in labor and employee relations activities.

Requirements

One to three years of management experience in a similar-sized paratransit environment.
Ability to work independently.
Strong written and verbal communication skills.
Knowledge of contractual obligations.
Knowledge of company policy.

Nice To Haves

Experience in scheduling, personnel management, and training.
Trapeze experience.
Experience managing a fast-paced environment.

Responsibilities

Manage on-time performance and driver availability.
Manage call center functions.
Manage customer relations through direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Communicate frequently with location staff and support team members.
Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Contribute to maintaining the division’s safety culture.
Maintain routine client contact to meet or exceed expectations.
Assist with periodic departmental audits.
Review key operational metrics daily, weekly, and monthly.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee relations activities.