Operations Manager

GOODWILL OF NORTH FLORIDA • Jacksonville, FL

10d

About The Position

The Operations Manager coordinates and provides administrative guidance for departmental functions and programs. The role contributes to the design, development, and implementation of programs, policies, and practices intended to improve departmental operations, customer responsiveness, and overall service. The manager provides broad guidance on processes, operations, and system flow; supports departmental programs and projects; represents the department at meetings; responds to employee questions and concerns; assists with training and development; and supervises assigned staff. Other duties may be assigned.

Requirements

• Related experience, including two years of supervisory experience.
• Basic mechanical and electrical troubleshooting skills.
• Ability to read technical drawings and schematics.
• Ability to install and maintain low-voltage systems.
• Customer service skills.
• Ability to work as part of a team and independently.
• Computer proficiency, including internet, mobile devices, and email software.
• Accurate documentation and recordkeeping skills.
• Organizational and time-management skills.
• Ability to operate a computer and office equipment, including a telephone.
• Ability to compare and judge the observable characteristics of documentation, files, accounts, and equipment.
• Ability to work with people beyond simply receiving instructions and to adapt to moderate stress caused by frequent deadlines, peak workloads, or public contact.
• Physical ability to perform the listed requirements, including standing, walking, lifting or carrying up to 50 pounds, kneeling, pushing or pulling, bending or stooping, reaching, climbing ladders, turning, and repetitive motions.

Nice To Haves

• Bachelor’s degree in Mechanical Engineering preferred.
• Experience with automation systems and ERP software.
• Programming and commissioning skills.
• Public speaking and group presentation skills.

Responsibilities

• Review departmental processes, operations, and system flow using broad generalist knowledge and experience, and provide guidance.
• Participate in the development of policies and procedures.
• Lead and support the development and implementation of departmental programs and projects.
• Represent the department regularly at meetings.
• Meet with employees regarding departmental issues and initiatives.
• Respond to questions and problems concerning departmental issues and initiatives.
• Assist with employee training and development needs.
• Supervise assigned staff.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager