Operations Manager

CVS Health • Kansas City, MO

19d

About The Position

The Operations Manager is a member of the store management team who helps people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged and productive store team through strong leadership, initiative, and leading by example. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store, including store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership.

This position is distinct from the Store Manager in Training role and is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates whose short-term goal is to become a CVS Store Manager are directed to apply for Store Manager in Training openings.

Requirements

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

• Experience as a retail manager or supervisor.
• High school diploma or equivalent preferred but not required.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign, and direct activities of the store crew.
• Communicate information to store crew and supervisors openly and in a timely manner.
• Support the Store Manager with action plans for operational and service improvement.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Support overall store management, supervision, and policy implementation.
• Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED