Operations Manager

CVS Health•Albuquerque, NM

7d•$19 - $29

About The Position

The Operations Manager is part of the Store Management team and helps CVS/pharmacy customers on their path to better health by driving store execution and performance and building customer loyalty through excellent service. Under the supervision of the Store Manager, this role provides strong leadership, leads by example, and helps maintain an engaged and productive store team. The position supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, staffing, training and employee development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and does not provide direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store crew.
Communicate information to store crew members and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and policy implementation.
Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.