Operations Manager
About The Position
The Operations Manager collaborates with the Clinical Operations Manager to ensure smooth and efficient day-to-day operations at the program. Working as a central partner to the clinical and operations teams, this role helps create a safe, responsive, and healing environment where staff can thrive and patients feel supported throughout their care. The Operations Manager oversees direct care staff and program scheduling, supports client admissions, promotes regulatory and safety compliance, and provides staff coaching and training. The role also requires becoming a certified CPI (Crisis Prevention Institute) Trainer within the first 30 days and leading and reinforcing CPI and de-escalation training across assigned teams.
Requirements
- Bachelor’s degree or equivalent experience in behavioral health operations.
- At least one year of experience working with adolescents or young adults and their families in a mental healthcare setting.
- Compassionate and clear leadership style that brings out the best in people.
- Problem-solving ability, including streamlining processes and pursuing opportunities.
- Courage and self-confidence to make difficult decisions in a fast-paced environment.
Nice To Haves
- At least two years of experience in a supervisory or management role.
Responsibilities
- Hire, train, schedule, and supervise direct care staff to support high-quality patient care.
- Collaborate in the client admission process to facilitate a smooth and compassionate transition into care.
- Oversee daily program scheduling to create a structured therapeutic experience for clients.
- Ensure compliance with regulatory, licensing, and safety requirements.
- Serve as a positive role model and mentor for direct care staff, providing feedback, coaching, and training.
- Become certified as a CPI Trainer within the first 30 days and lead and reinforce CPI and de-escalation training across assigned teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
