Operations Manager

dnata•Dulles, VA

22d•$70,000 - $70,000

About The Position

The Airport Operations Manager directs, assesses, monitors, evaluates, coordinates, and oversees daily operational activities, both personally and with facility personnel. The role manages staffing assignments, operational safety, and adherence to company policies while maintaining professional relationships with internal and external customers. The manager supports safe, on-time operations using applicable customer technologies and carrier standard operating procedures, and ensures compliance with dnata, TSA, and FAA regulations and policies. The position establishes a safety-focused culture through daily observation, shift briefings and safety meetings, routine audits, training, and documented procedures. It also carries out management responsibilities in accordance with organizational policies and applicable laws, and serves as a benchmark for integrity, fairness, personal attitude, and respect. The role includes hands-on airport ramp and cargo activities, operation of motorized equipment, and other duties as assigned.

Requirements

2–3 years of aviation management experience.
Effective people management, planning, and organizing skills.
Customer-focused and analytical, with good judgment; able to work under pressure and as part of a team.
Ability to deal with conflict.
Good communication skills.
Computer proficiency, including Office 365, Word, and Excel.
Ability to work flexible working hours.
Associate degree, three to five years of related experience and/or training, or an equivalent combination of education and experience.
Ability to lift baggage or cargo weighing up to 70 pounds and handle loading or unloading that may involve more than 100 items for one aircraft.
Ability to climb jet-way stairs while carrying baggage; bend, stoop, and crawl; stand for up to four hours in all weather conditions; and walk continuously during cargo operations.
Ability to drive and operate motorized equipment and connect support equipment to aircraft.

Responsibilities

Direct, assess, monitor, evaluate, coordinate, and oversee daily operational activities, personally and through facility personnel.
Oversee staffing assignments, operational safety, and adherence to company policies while maintaining professionalism with internal and external customers.
Drive excellence through appropriate disciplines.
Use applicable customer technologies and individual carrier SOPs to support safe and on-time operations.
Lift and move baggage and cargo; load and unload aircraft, carts, and containers.
Push and pull carts and containers, couple and uncouple carts or cargo-container dollies, and move and stack cargo.
Operate motorized equipment, including tugs and belt loaders, and complete equipment safety checklists.
Read and interpret aircraft load sheets, baggage tags, and cargo labels; count baggage and cargo during operations.
Use a computer to enter and retrieve weight-and-balance data.
Connect aircraft support equipment such as PC Air and GPU, and use signaling devices to communicate with coworkers or flight crew.
Ensure compliance with dnata, TSA, and FAA regulations and policies.
Carry out management responsibilities in accordance with organizational policies and applicable laws.
Promote a safety culture through daily observation, shift briefings and safety meetings, routine audits, training, and documented safety procedures.
Set a benchmark for integrity, fairness, personal attitude, and respect for others.
Perform other duties as assigned and meet the Station's attendance standards.