Operations Manager

URS Midwest Inc•Twin Oaks, MO

11d•Onsite

About The Position

The Operations Manager assists the Terminal Manager in supervising terminal personnel and processes and leads efforts to achieve strong operational performance. The role is responsible for day-to-day terminal operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. These functions support the company’s competitiveness and profitability.

Requirements

At least four years of logistics experience, preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation.
At least two years of supervisory experience.
Strong oral and verbal communication skills.
Effective listening and communication skills.
Leadership, data analysis, customer service, issue-resolution, and relationship-building skills.
Highly organized and detail-oriented, with the ability to multitask and prioritize in a fast-paced, moderately stressful environment.
Intermediate proficiency in Microsoft Word, Excel, Outlook, and the Internet.
Proficiency with company-specific programs.
Ability to remain calm and professional in stressful situations.
Subject matter expertise in FMCSA and DOT regulations.

Nice To Haves

Elog experience.

Responsibilities

Direct staff duties and supervise terminal operations.
Operate the terminal efficiently by analyzing operating costs, equipment utilization, and revenue.
Ensure freight is delivered efficiently and on time; resolve customer and delivery issues.
Build and maintain positive, profitable customer and vendor relationships.
Respond to emergency situations.
Promote safety and oversee terminal safety requirements, including Hours-of-Service and DOT requirements, worker injury reports, and accidents.
Gather and share information with terminal and regional leadership about staffing, inventory, budget, revenue, and operational risks.
Establish local procedures to support the safety and productivity of stakeholders.
Review CSA violations and discipline drivers according to directives from the Safety Department and/or Regional Manager.
Ensure OEM inventories are accurately recorded in OVISS and promptly resolve discrepancies.
Perform other duties as assigned.