Operations Manager

UFC GYM Pittsburgh•Pittsburgh, PA

About The Position

The Operations Manager is responsible for achieving monthly operations revenue goals and supporting member retention through excellent member experiences and effective club operations. The role leads the operational team, maintains club standards, and oversees administrative, sales, and inventory processes. UFC GYM offers a fitness-focused workplace and describes its facilities as providing cardio equipment, group classes, weightlifting, martial arts and MMA-inspired training, youth programming, personal training, yoga, Pilates, and more. The franchise is independently owned and operated, and hiring decisions are made by the franchisee.

Requirements

Strong organization skills and willingness to take leadership responsibilities regardless of the situation.
Strong oral, presentation, and written communication skills.
Experience in the health and fitness industry.
Experience as a manager.
Experience in a health club or the hospitality industry.

Responsibilities

Achieve monthly operations revenue goals.
Support member retention by advocating for positive member experiences and effective operational processes in the club.
Hire, train, and develop a strong operational team.
Ensure team members consistently meet expectations for friendliness, cleanliness, punctuality, and dress code.
Promote shared responsibility and teamwork across club functions to improve member and team member experiences.
Maintain an efficient back office.
Order and maintain supplies.
Supervise point-of-sale operations and file daily and weekly club revenue reports.
Oversee inventory receiving and inventory control according to company guidelines.
Prepare inventory reports.

Benefits

Competitive base salary plus bonus.
Full coverage for medical, dental, and vision.
Paid vacation days, personal leave, and holidays.
Complimentary access to fitness centers.
Employee discounts and special offers on fitness products and wellness services.
Flexible scheduling tailored to personal and professional commitments.
On-site fitness classes, wellness programs, and a supportive community.
Free or discounted recertification for NASM, ACE, and ISSA certifications.
Opportunity to expand a client base through the club's member network.
Ongoing in-house workshops and training sessions.
Team-building events, wellness challenges, and UFC recognition programs.