Operations Manager

Sky Zone • Modesto, CA

21d • Onsite

About The Position

The Operations Manager leads daily park execution at Sky Zone, supporting team success, operational efficiency, guest experience, safety, and brand standards. This hands-on role supervises Team Leads and frontline team members during scheduled shifts, coaches employees in real time, and supports hiring, onboarding, and training. The Operations Manager oversees staffing, guest flow, inventory, cleanliness, and facility upkeep, and collaborates with the General Manager on labor strategy, scheduling, and safety procedures. The role also supports parties and special events, resolves guest concerns, conducts safety walkthroughs, and helps maintain a safe, welcoming, and enjoyable environment.

This is a full-time, onsite, exempt position reporting to the General Manager. The compensation range starts at $70,304, with bonus based on qualifications, experience, and performance. The application deadline is November 30, 2026; applications are reviewed on a rolling basis until the position is filled.

Requirements

• At least 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams; experience in a high-volume, guest-facing industry is ideal.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills, including giving feedback with care, building trust, and coaching in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals.
• A hands-on leadership style and willingness to step in to solve problems or run a shift.
• Comfort using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; ability to learn new systems quickly.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Management experience in hospitality, entertainment, retail, fitness, or restaurants.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach employees in real time to foster accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the General Manager on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations running smoothly.
• Ensure guests feel welcome, safe, and supported throughout their visit.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow.
• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and uphold brand standards.
• Lead by example in creating a safe and enjoyable environment.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with company matching; eligibility is subject to age and tenure requirements
• Bonus based on qualifications, experience, and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed