Operations Manager

RDM Holding Company • Taylor, MI

2d

About The Position

SERVPRO Team Miller is hiring an Operations Manager to oversee its Mitigation and Cleaning Divisions. The role manages daily operations across construction, cleaning, and mitigation; supports customer and client satisfaction; and ensures projects, people, equipment, inventory, safety, and work processes are managed effectively. The position also involves supervising and developing team members, coordinating with project managers, and assisting with project management tasks when needed.

This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. It frequently requires long hours, on-call availability, and weekend work. Travel is primarily local, with some out-of-area and overnight travel possible. Physical requirements include walking or standing throughout the day, frequent driving and sitting, and occasional ladder climbing. The employee may occasionally be exposed to extreme heat, and work environments and jobsites can be loud.

Requirements

• Previous insurance restoration management experience.
• Excellent organizational and leadership skills.
• Ability to meet established production goals and maintain profitability.
• Effective written and oral communication skills.
• High school diploma or GED.
• Comfort working hard in challenging situations, supervising others, and handling multiple tasks.
• Self-motivation, dependable work habits, and strong interpersonal skills.

Nice To Haves

• IICRC certifications.

Responsibilities

• Oversee and ensure customer and client satisfaction.
• Monitor work volume and develop departmental budgets for General Manager or Owner approval.
• Assist in finding and vetting new team members.
• Manage all aspects of the construction, cleaning, and mitigation departments.
• Manage daily operations of the construction, cleaning, and mitigation divisions.
• Validate potential leads and assign leads and projects to project managers.
• Ensure all departments follow proper work processes.
• Review and evaluate estimates created by project managers.
• Assist departments with project management tasks as needed, including during high-volume periods or on large projects.
• Ensure safety protocols and training are current and enforced in the warehouse and field.
• Ensure equipment and vehicle maintenance is current.
• Oversee consumable inventories and prepare order lists for General Manager review and approval.
• Conduct weekly work-in-progress meetings with project managers and ensure two-way communication between divisions.
• Manage, train, and conduct periodic performance reviews for team members.
• Ensure employee compliance with company policies.
• Be familiar with and able to perform the roles and responsibilities of Project Coordinators and Project Managers.

Benefits

• Competitive pay rate and opportunity to learn and grow.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k) match.
• Paid time off.
• Paid holidays after 90 days.
• Paid career training and certification opportunities.
• Employee referral program.
• Customer service recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED