Operations Manager
About The Position
The Operations Manager is a member of the CVS/pharmacy Store Management team and helps advance the company’s purpose of helping people on their path to better health. The role drives store execution and performance, builds consumer loyalty through excellent customer service, and supports the Store Manager in the total leadership and strategic operation of the store. The Operations Manager maintains an engaged and productive team through strong leadership, initiative, and leading by example. The position is not part of the Retail Management Development Program and is not eligible for direct promotion to Store Manager. The role supports overall store management, supervision and policy implementation; sales and inventory management; employee staffing, training and development; financial management; and customer service leadership. The Operations Manager leads store crew activities, communicates information to crew and supervisors, supports operational and service improvement plans, and assists customers with questions, problems and complaints.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
- High school diploma or equivalent preferred but not required.
Nice To Haves
- Experience as a retail manager or supervisor.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct activities of the store’s crew.
- Communicate information to store crew and supervisors in an open and timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
