Operations Manager

Lynn Community Health Center • Lynn, MA

20d • $70,000 - $85,000 • Onsite

About The Position

Under the direction of the Operations Director, the Operations Manager oversees daily on-site operations across integrated clinics and manages administrative staff. The role ensures efficient, high-quality patient care and customer service from check-in through check-out. The manager oversees administrative and clinical practice operations, including provider, support staff, and front desk schedules in collaboration with other team leaders. The role coordinates and prioritizes workflows and develops and implements systems and procedures. Candidates should be able to solve problems, think creatively, and communicate and engage with a broad range of stakeholders.

Requirements

• Three years of experience with health care operations required.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.
• Five years of supervisory experience preferred.

Responsibilities

• Manage employment actions for direct reports, including interviewing, hiring, staffing, corrective action, and termination; coordinate actions involving clinical staff with Nursing, Medical, and/or Behavioral Health leadership as appropriate.
• Complete performance reviews for direct reports.
• Approve timesheets for direct reports and, in collaboration with the Operations Director, providers to ensure appropriate staffing levels.
• Coordinate training for direct reports and hold them accountable to organizational operating standards.
• Coordinate and oversee daily workflow, schedules, assignments, and coverage, including maintaining the provider and direct-report schedule grid.
• Develop and implement procedures for efficient work processing, including time of service, copayment collection, on-team referral management, care coordination, preregistration, and registration.
• Lead management of all clinical schedules on the assigned team and ensure schedules address the needs of patients, providers, and the organization.
• Train staff in scheduling tasks, assign and delegate tasks, and review schedules regularly.
• Monitor Medical and Behavioral Health provider schedules to ensure appropriate staff coverage and a reasonable number of scheduled patients for timely care, in collaboration with Medical and Behavioral Health leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager