Operations Manager

Florida Pest Control•Ocala, FL

11d

About The Position

Operations Managers train, lead, and develop a team of specialists. They help achieve sales and revenue goals, client loyalty and retention, and ensure the team provides exceptional service. The role also involves monitoring and adjusting scheduled appointments for efficiency, managing field routing, conducting client quality-control audits, and managing accounts. The Operations Manager oversees daily operations and staff direction across operations, service, and client care. The role includes managing basic financial performance, including revenue growth and expense control, and traveling throughout the territory to visit clients, assist specialists, and work with the sales team on business development. The position requires flexibility to work early mornings and weekends when needed, and to submit weekly, monthly, and yearly reports as required.

Requirements

3–5 years in a management role with an emphasis on customer service.
Success in training, mentoring, and coaching service professionals.
Excellent verbal and written communication skills.
Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
Valid driver’s license from the state of residence.

Nice To Haves

Bachelor’s degree (preferred but not required).
Previous experience in a route-oriented service environment.

Responsibilities

Manage daily operations of specialists to provide superior customer service.
Direct staff in operations, service, and client care.
Manage basic financial performance, including revenue growth and expense control.
Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
Work a flexible schedule, including early mornings and weekend work when needed.
Submit weekly, monthly, and yearly reports as required.
Train, lead, and develop a team of specialists.
Help achieve sales and revenue goals, client loyalty, and retention.
Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

Professional growth opportunities and promotion from within.
Training and development programs.
Tuition reimbursement for full-time colleagues.
Medical, dental, vision, disability, and life insurance, plus other health benefits.
Health benefits enrollment immediately upon hire for full-time colleagues, with coverage starting on day one.
401(k) retirement plan with company matching contributions.
Vacation days and sick days.
Company-paid holidays and floating holidays.
Performance incentives in many roles.
A company mindset that prioritizes health, safety, and flexibility.