Operations Manager

Waste Pro USA•Monroe, NC

12d

About The Position

The Operations Manager oversees, coordinates, supervises, plans, administers, trains, and provides logistical support to one or more facilities. The role focuses on the safe and successful collection, transportation, and disposal of residential and commercial solid waste and recyclables. The manager drives continuous improvement in operations, client service, and employee performance; maintains business commitments and service-level agreements; and builds a high-performing team. The position determines staffing levels to meet seasonal demands, monitors metrics and team performance, and works with Division/District Managers to meet objectives through reporting, training, coaching, and discipline. Concerns are escalated to the leadership team as needed. The Operations Manager oversees transportation, hauling, and support operations; improves operating and customer-service performance; contributes to budgets and P&L reviews; investigates incidents and injuries; and participates in employee selection, coaching, evaluation, training, and discipline. The role develops short- and long-term goals with leadership, manages resource allocation and costs, builds relationships with government and community stakeholders, supports safety programs and training, monitors routing and regulatory compliance, and responds to critical incidents at any time of day or night. The normal work setting includes office, field, and maintenance facilities. The position requires use of motor coordination and finger dexterity for most of the workday, occasional physical effort and lifting or moving objects weighing 40 pounds or more, and regular exposure to occupational risks and environmental conditions such as dirt, odors, noise, and weather extremes. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions.

Requirements

Associate's degree or equivalent experience, with at least 3 years of experience in transportation, construction, and/or waste services.
At least 5 years of diverse management experience.
Solid project-management and resource-planning capabilities.
Ability to lead, direct, and delegate.
Experience and ability to motivate, coach, and counsel effectively.
Ability to work under pressure, handle multiple projects simultaneously, and meet deadlines.
Proficiency with computer software applications such as Microsoft Office and Outlook to record, analyze, report, and share information.
Basic math skills and fluency in speaking, reading, writing, and understanding English.
Specialized understanding of DOT and OSHA regulations and requirements.
Experience analyzing processes, summarizing findings, and making recommendations to managers.
Excellent organizational and time-management skills.
Strong interpersonal, analytical, written, and verbal communication skills.
Seasoned grasp of waste-industry concepts, practices, and procedures.
Demonstrated ability to work with challenging clients and build rapport.
Experience preparing and managing budgets and resolving employee-relations issues.
Ability to manage complex, dynamic situations requiring sound strategic and tactical prioritization and urgency.
Valid driver's license.
If holding a CDL, must maintain a DOT Medical Card or be qualified to obtain one as required.

Nice To Haves

CDL license preferred.

Responsibilities

Oversee day-to-day transportation, hauling, and support operations to provide superior customer service and haul refuse without contaminating air, land, or water.
Formulate, manage, and monitor operating metrics; diagnose and improve processes, procedures, operational performance, and customer-service performance.
Participate in developing divisional and district operating budgets and apply best practices for measuring and monitoring them.
Ensure thorough root-cause investigations for incidents and injuries, with appropriate follow-up training, discipline, retraining, and reporting.
Participate in Operations department reviews, including employee selection, coaching, discipline, performance evaluations, and training.
Provide input into termination, compensation, bonus eligibility, and promotion decisions.
Develop short- and long-term goals and action plans with Division/District Managers, the Facility Manager, and the RVP.
Participate in regular P&L reviews and help ensure budgets are met, resources are appropriately allocated, equipment is utilized and maintained, and labor and material costs are controlled.
Build relationships with local city, municipal, and county agencies, promote community involvement, and support customer satisfaction.
Work with functional groups to resolve employee-relations issues, build rapport, and promote team spirit.
Assist with developing, implementing, and coordinating divisional or district safety programs; monitor work processes, procedures, and expenses to improve performance and reduce risk.
Conduct monthly or bi-monthly route observations to confirm customer-service standards and compliance with federal, state, and local regulations and contracts.
Monitor routing information for efficient use of vehicles, equipment, and personnel, and close daily routes.
Consult with municipal officials and community groups to foster client relationships and business partnerships.
Monitor compliance with DOT and OSHA requirements.
Liaise with HR and Safety Departments to develop and implement technical and non-technical training.
Oversee operational safety training and mentor field operational supervisors in safety processes.
Respond to critical incidents at any time of day or night.
Analyze daily work and seasonal demand to determine staffing levels and task execution, while maintaining a positive attitude toward leaders, colleagues, direct reports, and customers.
Attend and participate in assigned corporation-sponsored training courses.
Keep current with job-appropriate technology used by Waste Pro USA.
Perform additional duties as assigned by the Supervisor.