Operations Manager

CVS Health•Alexandria, VA

8d•$20 - $34

About The Position

The Operations Manager is a member of the Store Management team and supports CVS Health’s purpose of helping people on their path to better health. The role drives store execution and performance, builds customer loyalty through excellent service, and maintains an engaged and productive team through leadership, initiative, and leading by example. Under the supervision of the Store Manager, the Operations Manager supports the total leadership and strategic operation of a CVS/pharmacy store, including overall store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and does not provide direct promotion to Store Manager. The role involves supervising and directing store crew activities, communicating with crew and supervisors, supporting operational and service improvement plans, and assisting customers with questions, problems, and complaints. The schedule is full-time and flexible, with some early morning, overnight, and weekend shifts; overtime may be needed, and the employee must respond to urgent store issues.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail manager or supervisor.
High school diploma or equivalent is preferred but not required.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store’s crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Support overall store management, supervision, and implementation of policies.
Support sales and inventory management, employee staffing, training and development, and financial management.