Operations Manager

DSG Supply•Alexandria, MN

18h•$20 - $31•Onsite

About The Position

DSG is seeking an Operations Manager for its Alexandria, Minnesota location. This full-time, hourly position typically works Monday through Friday between 7:30 a.m. and 4:30 p.m. The Operations Manager leads branch processes and procedures affecting service and responsiveness to customers, suppliers, and employee owners. The role oversees operational and administrative activities, including customer pricing profiles, supplier rebates, vendor returns, inventory and freight claim credits, open orders, inventory performance, office staff, branch facilities, communications, and the customer experience. The Operations Manager also covers branch responsibilities when other branch management is absent and identifies opportunities to improve processes, savings, and profitability.

Requirements

High school diploma.
Experience working within the company and with its programs, processes, and procedures.
Five years of experience in distribution, the industry, and/or a related field.
Strong analytical ability to integrate and interpret data from diverse sources and solve human relations, technical, strategic, or administrative problems.
Ability to analyze problems, propose reasonable solutions, make logical decisions, carry out decisions, and provide follow-up feedback where appropriate.
Interpersonal communication skills to lead others and work effectively with diverse external customers and vendors, as well as internal contacts at all company levels.
Ability to plan, analyze, prioritize, and organize work effectively and perform under pressure and time deadlines.
Strong general computer skills.

Nice To Haves

College degree in a related field.

Responsibilities

Maintain and update customer pricing profiles and contracts upon approval.
Manage the supplier rebate process.
Manage the vendor return process.
Submit inventory credits and freight claim credits.
Review and maintain customer open orders to ensure customer needs are met.
Follow up with sales staff regarding open order and backorder reports.
Notify management about cost savings and profit improvement opportunities.
Identify and recommend process improvement initiatives.
Monitor inventory performance, including the ABC analysis report, and work with leadership to ensure inventory is controlled and meets goals.
Oversee branch responsibilities in the absence of other branch management.
Manage the experience of customers, vendors, and other visitors to the branch by greeting them, directing them to the appropriate person or area, or responding to inquiries.
Oversee planning and coordination of customer and employee events.
Assist with coordinating general maintenance and repair projects and office furniture, maintain the filing system, and manage branch communications as needed.
Manage office access, including opening and closing the building, and ensure security, cleanliness, and a professional environment.
Supervise office staff for productivity and performance.
Oversee the phone system by answering and directing calls courteously and professionally, and work to improve on-hold time, incoming ring time, and the overall customer calling experience.
Assist with administrative duties, including special projects.
Identify work procedures and priorities, organize workflow, and communicate priorities effectively with associates.
Advise leadership about customer-related or branch procedural issues that may need to be addressed.
Perform other duties as assigned.