Operations Manager

Ford Office • Connellsville, PA

19d

About The Position

Ford Office Technologies is seeking an Operations Manager to lead and improve daily operations across its service organization. The role oversees service activities, including equipment installations and project coordination, and focuses on improving performance, workflows, and overall operational efficiency. The Operations Manager leads and develops team members, manages budgets and resources, and works with leadership to support company goals and growth. The position also oversees logistics, vendor relationships, and supply chain processes, ensures compliance with company policies and industry standards, and resolves operational challenges.

Requirements

• Bachelor’s degree in business administration, management, or a related field, or equivalent experience.
• Proven experience in operations or service management.
• Strong leadership skills and the ability to motivate and develop teams.
• Analytical mindset and experience using data to drive decisions.
• Excellent communication and interpersonal skills.
• Highly organized, with the ability to manage multiple priorities.
• Experience with project management tools and operational systems.

Responsibilities

• Oversee daily service operations, including equipment installations and project coordination.
• Monitor performance metrics and identify opportunities for improvement.
• Improve workflows, processes, and overall operational efficiency.
• Lead, coach, and develop team members to drive engagement and productivity.
• Manage budgets, forecasting, and resource allocation.
• Partner with leadership to support company goals and growth initiatives.
• Oversee logistics, vendor relationships, and supply chain processes.
• Ensure compliance with company policies and industry standards.
• Resolve operational challenges and implement effective solutions.

Benefits

• 401(k) with company match
• Bereavement leave
• Vacation benefits
• Paid holidays
• Medical, dental, and vision care insurance
• Company-paid life insurance and additional coverage options
• Voluntary short-term and long-term disability insurance
• Voluntary additional insurance coverage, including accident, cancer, critical illness, or injury
• CDA Scholarship Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager