Operations Manager

Via•Sioux Falls, SD

19h•$65,000 - $90,000•Onsite

About The Position

As an Operations Manager at Via, you will lead daily onsite operations to keep transportation services running reliably for the communities that depend on them. This is a high-ownership, hands-on role focused on addressing real-time challenges and continually improving the rider and driver experience. The position is fully in person, with an expectation of being onsite five days per week in the Sioux Falls area. Via provides technology and services for modern transit networks, helping public transportation agencies turn antiquated, siloed systems into smart, data-driven, efficient digital networks. The Operations Manager works across city partners, drivers, and Via’s central teams to support the community’s transportation goals.

Requirements

Operational experience in people management, logistics, customer service, or process-oriented work.
Strong relationship-building and communication skills, with a record of earning trust and following through with drivers, riders, teammates, and city partners.
A hands-on, proactive approach, including willingness to work in the field and solve problems where they occur.
Ability to address immediate operational issues while also developing longer-term solutions to prevent them.
Motivation to expand access to transportation and improve how communities move.
Deep understanding of fixed-route transit challenges, including time-point adherence, breakdown escalations, and run-scheduling logistics for large-scale operations.
Proven track record managing and retaining professional CDL drivers, with an emphasis on safety, DOT/FMCSA compliance, and maintaining morale in a high-pressure environment.
Ability to commute to the Sioux Falls area five days per week.

Responsibilities

Run daily onsite service operations to provide safe, reliable, and accessible transportation.
Make real-time decisions about fleet operations, driver supply, compliance, rider needs, and unexpected issues; step in promptly to maintain dependable service.
Guide and support drivers, build strong relationships, address concerns, and help ensure drivers are equipped to deliver great service.
Use rider and community feedback to identify patterns and collaborate with internal teams on actionable operational improvements.
Use data and technology to assess service performance, diagnose problems, and implement solutions that improve efficiency and rider experience.
Act as the operational bridge between city partners, drivers, and Via’s central teams.