Operations Manager

Palm Harbor Homes•Seminole, TX

19d

About The Position

The Operations Manager handles warranty and finance contract closings, project coordination and costing, customer service scheduling, database management, and commission calculations. The role has discretion to revise sales agreements and deal records, select and manage vendors, arrange customer service work, and address customer concerns, escalating substantial-cost matters or situations requiring guidance to upper management. The position may include duties beyond those listed as business needs require.

Requirements

High school diploma.
Willingness to travel locally up to 50% during normal business hours.

Nice To Haves

Two-year degree preferred.

Responsibilities

Evaluate initial sales agreements against final finance documents and create or revise final sales agreements to align with finance documents.
Make changes to sales agreements during customer closings when needed, then reprint and complete the closing with revised documents.
Gather additional items required by lenders, as needed, to fund deals for PHV.
Coordinate projects with contractors and manage project costing, from gathering bids through project completion.
Select vendors for individual projects, change vendors when work quality or progress is unsatisfactory, and adjust vendor schedules to reflect customer or company priorities.
Hold vendors accountable to written work estimates and seek new vendors or recommend eliminating poor-quality vendors.
Provide management with evaluations of internal and external customers and recommendations for process improvements.
Arrange, modify, and authorize factory or vendor service to support customer satisfaction and contract completion; adjust schedules or scope of work as needed.
Communicate directly with dissatisfied customers and negotiate solutions; escalate issues to upper management when costs are substantial or guidance is needed.
Recommend fact-based responses to management for customer or government-body conflict resolution.
Update deal tracking and status reports based on assessment of deal progress, and use company applications to add missing deal information as appropriate.
Review project costing for commission payments and enter key information used to calculate commissions.
Travel locally up to 50% during normal business hours.