Operations Manager
CENTURY FIRE PROTECTION LLC•Duluth, GA
•Onsite
About The Position
The Operations Manager is responsible for project management, vendor relations, supervision, and the overall performance of the department or division. The role provides technical and operational support for service opportunities and field personnel, helps coordinate sales and design activities, and supports efficient service delivery and customer satisfaction. Other duties may be assigned.
Requirements
- High school diploma or GED, five or more years of related experience and/or training, or an equivalent combination of education and experience.
- Strong working knowledge of NFPA code requirements for inspection, testing, and maintenance of relevant systems and assets, including NFPA 17, NFPA 17A, NFPA 10, NFPA 96, NFPA 2001, NFPA 72, and NFPA 25.
- Computer skills, including Microsoft Office, Word, and Excel.
Nice To Haves
- NICET Level II or III.
Responsibilities
- Provide technical and operational support, including appropriate pricing and scope-of-work definition for service agreements and service project opportunities.
- Provide technical support as needed to field contacts in sales and operations.
- Ensure competitive delivery capabilities and develop strategies for cross-training and deploying field technical staff, focusing on service-delivery efficiency and customer satisfaction.
- Contribute to growth by developing, rolling out, and supporting value-add services, programs, and tools for the service business.
- Coordinate between sales and design on code issues to support timely submittals and ensure submitted work matches what was estimated and sold.
- Assist communications among the sales department, design department, and other staff.
- Ensure field staff receive support when conflicting design, coordination, or potential change-order issues arise.
- Review installation labor costs against estimates and notify appropriate parties of cost issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term and long-term disability
- Paid Time Off
- Paid Holidays
- 401(k) with company match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental insurance, including Critical Illness, Hospitalization, and Accident
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
