Operations Manager

JLL • Dallas, TX

2d • Onsite

About The Position

JLL is hiring an Operations Manager (M1) for a telecommunications client account in its Technology vertical. This onsite position is based in downtown Dallas, Texas, and reports to the Territory Manager. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with on-call responsibilities. The estimated base salary range is $84,600–$100,000.

The Operations Manager oversees the efficient operation and maintenance of building systems, supervises and develops the operating team, and keeps the Facility Manager informed of conditions affecting building services and tenant comfort. The role covers client services, staff supervision and development, purchasing, and technical operations. The manager assumes the Facility Manager’s responsibilities during their absence.

The position also supports high-level meetings and hospitality services, coordinates preventive maintenance with the client, manages service quality and performance metrics, oversees facilities projects and contractors, and plans and monitors operating budgets. The manager provides short-term training to operating and maintenance staff and ensures compliance with applicable JLL operations and client audits. JLL describes its benefits as a comprehensive package supporting employee well-being and growth.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in third-party commercial (soft services) facilities management, workplace experience services, corporate hospitality, hospitality, or a related field.
• At least 3 years of experience in a third-party integrated facilities management (IFM) environment, including managerial experience and demonstrated budget and personnel responsibilities.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Demonstrated experience managing service providers and operational performance.
• Strong interpersonal skills and the ability to communicate effectively in oral and written reports.
• Proficiency in basic computer applications and software, such as Microsoft Office and Outlook email.
• Familiarity with a computerized maintenance management system (CMMS), preferably Corrigo.
• Must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Nice To Haves

• Bachelor’s degree in hospitality management, business administration, or a related field.

Responsibilities

• Supervise and direct maintenance staff, monitor their performance, and manage staff selection, scheduling, assignments, counseling, appraisals, recognition, and recommendations on other personnel actions.
• Perform or direct maintenance service requests, ensuring work is efficient, orderly, and minimally disruptive.
• Inspect malfunctioning equipment, determine corrective action, and monitor electrical and mechanical equipment that supports facility and critical operations.
• Analyze infrastructure systems, identify root causes of problems or malfunctions, take corrective action, and respond promptly to system shortcomings, operational issues, and emergencies.
• Understand the engineering design and operational aspects of base-building and critical support systems and components.
• Support high-level meetings and hospitality operations, including setup and breakdown in accordance with client instructions.
• Use Corrigo and business intelligence data to monitor metrics and follow up on operational performance.
• Coordinate with the client to schedule equipment downtime for preventive maintenance.
• Train and support operations staff, including instruction on tools, instruments, basic maintenance, safety, and troubleshooting; recommend relevant outside engineering courses and promote professional standards.
• Participate in facilities remodeling, new construction, and other departmental planning activities; manage and monitor construction and repair projects.
• Monitor and report on the operation and maintenance of refrigeration, cooling, air-conditioning, boiler, heating, ventilation, hot-water, pumping, piping, filtering, and other mechanical and electrical equipment; review equipment logs as needed.
• Oversee repair and preventive maintenance of HVAC, electrical, piping and plumbing, structural, and other building systems, and determine repair and maintenance frequency.
• Maintain adequate inventories of tools and supplies by preparing purchase-order requests, developing stock-material sources, and checking inventory and equipment condition.
• Direct contracted maintenance work, ensure timely completion, oversee equipment warranty obligations, and obtain manuals and drawings from installers and contractors.
• Plan and manage budgets and client resources; forecast building and systems operating and maintenance costs, and recommend and estimate repairs and improvements for the annual budget.
• Follow departmental policies for the safe storage, use, and disposal of hazardous materials.
• Ensure compliance with the JLL Operations Audit and applicable client audits.
• Assume the Facility Manager’s responsibilities during their absence.
• Perform other duties as assigned.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and a comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED