Operations Manager

EōS Fitness•Dallas, TX

10d

About The Position

The Operations Manager oversees the Service team and day-to-day operations to support operational excellence throughout the gym. Reporting to the District Operations Manager, this role leads, coaches, and trains the Service team to create a fun atmosphere, provide a welcoming experience, and serve as an information hub for members, guests, and staff. The position represents the gym’s commitment to exceptional service, including greeting and directing people upon entry and responding to member needs and concerns. Responsibilities span customer service, revenue-goal monitoring, retail management, member-fee compliance, facility functionality and cleanliness, and collaboration with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards. The Operations Manager is expected to adapt to the evolving needs of the gym, and duties may change at management’s discretion.

Requirements

2–3 years of operations management experience.
3–4 years of customer service experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification is required within 30 days of hire.
Must be knowledgeable and up to date on company policies and standard operating procedures to ensure adherence.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Must embrace the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Create an elevated member experience by being friendly and approachable, listening to needs and concerns, and providing clear, helpful responses.
Hire, train, schedule, and supervise staff, including kids club, front desk, and janitorial staff.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Provide staff with constructive, clear, and specific performance feedback.
Address member concerns and complaints, manage membership inquiries, and resolve issues promptly.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Partner with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
Monitor and order inventory, including fitness equipment, cleaning supplies, and retail products.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.
Monitor and track revenue goals, manage retail, and oversee member-fee compliance.
Inspect and report on gym functionality and cleanliness.