Operations Manager

Rentokil•Sikeston, MO

20d

About The Position

The Operations Manager oversees technician recruiting, hiring, ongoing training, coaching, development, and accountability to maximize technician success and retention, while ensuring service quality and customer retention. The role monitors key performance indicators including customer and technician retention, staffing budget and productivity, safety, route completion, schedule efficiency, sales growth, and service cost control. The manager may periodically fill in on customer appointments to address temporary staffing gaps and travels within assigned territories.

Requirements

High school diploma or GED.
Maintain licenses and certificates required by federal, state, and/or local regulations.
Maintain a valid driver’s license.
Problem-solving ability and skill in identifying practical solutions.
Ability to lead and motivate others effectively.
Aptitude for basic/intermediate mathematics, including calculations related to sales and service.
Strong verbal, written, and presentation communication skills.
Ability to build rapport and establish trust with customers and employees.
Ability to travel up to 100% of the time within assigned territories.
Flexibility to work some evenings and weekends, a rotating on-call schedule, and extended schedules of 50–60 hours per week during peak season.
Ability to meet the stated physical and environmental demands, including lifting or moving up to 20 pounds; climbing, balancing, stooping, kneeling, crouching, and crawling; working in damp, dusty, confined, or narrow spaces; safely operating a motor vehicle; wearing personal protective equipment, including OSHA-compliant respirators; and tolerating seasonal extreme heat or cold.
Healthy vision to perform detail-oriented activities at close range or within arm’s reach.

Responsibilities

Oversee technician training, coaching, development, and regular accountability to support technician success and retention.
Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
Review and evaluate technician performance through ride-alongs and audits.
Respond diligently and compassionately to customer concerns.
Ensure service quality to maximize customer retention.
Periodically fill in on customer appointments to address temporary staffing gaps.
Monitor branch scheduling to ensure appointments are completed efficiently and effectively.
Ensure safety standards are met or exceeded and operations comply with regulations.
Monitor and maintain inventory of pest, termite control, and home services products.
Manage performance indicators involving staffing budget, productivity, timekeeping, licensing, team safety, route completion, schedule efficiency, sales growth, and service costs.