Operations Manager
About The Position
The Operations Manager is a member of the Store Management team at CVS/pharmacy and, under the supervision of the Store Manager, helps drive store execution and performance while building customer loyalty through excellent service. The role leads by example and supports an engaged, productive store team. The Operations Manager supports the Store Manager in the overall leadership and strategic operation of the store, including store management and policy implementation, sales and inventory management, staffing, training and employee development, financial management, and customer service leadership. This role is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. The position is full-time, with 40 anticipated weekly hours. The schedule is flexible and may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $19.00–$29.00 per hour, with the actual offer dependent on factors such as experience, education, and geography.
Requirements
- Deductive reasoning ability, advanced analytical skills, and computer skills.
- Advanced communication, leadership, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent issues at the store.
Nice To Haves
- Experience as a retail manager or supervisor.
- High school diploma or equivalent; preferred but not required.
Responsibilities
- Lead others and work effectively with store crews.
- Supervise, assign, and direct the activities of the store’s crew.
- Communicate information to store crew and supervisors openly and in a timely manner.
- Support the Store Manager with action plans for operational and service improvement.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Support overall store management, supervision, and policy implementation.
- Support sales and inventory management, employee staffing, training and development, financial management, and customer service leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources to support colleagues and their families, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
