Operations Manager

Quincaillerie Richelieu • Norcross, GA

13d • $90,000 - $110,000

About The Position

Richelieu is seeking an Operations Manager to manage people and processes across all phases of warehouse operations. The role oversees a team responsible for shipping, receiving, and inventory management, while also participating in those duties. The Operations Manager ensures adequate staffing, sets daily priorities, maintains service levels, manages project schedules, and provides ongoing training and support.

The role coordinates warehouse, customer service, and showroom counter sales activities to process customer orders accurately, safely, and on time. It works with sales and marketing, procurement, planning, and customer service to meet customer shipment expectations. The manager sets department budgets, ensures accurate and timely reporting, monitors performance metrics, oversees inventory procedures, and manages the hiring, training, development, and supervision of warehouse and driver staff. The position also ensures logistics operations comply with applicable environmental, health, safety, and other regulations, and promotes Richelieu’s Core Values.

Requirements

• At least 5 years of experience in a leadership role such as warehouse manager, branch manager, or operations manager.
• A willingness and ability to perform daily warehousing tasks alongside the team.
• Excellent communication skills.
• Proficiency with Microsoft Office, including the effective daily use of Excel, Word, and Outlook.
• Alignment with Richelieu’s Five Core Values and ability to demonstrate hands-on, proactive leadership.
• Position may require occasional lifting or moving of up to 50 lbs.

Nice To Haves

• Working experience in the construction or building materials industry is a strong plus.
• Eagerness to learn, passion for providing customer solutions, and drive to achieve success.

Responsibilities

• Manage warehousing, inventory control, and shipping and receiving activities.
• Manage warehouse associates and drivers.
• Organize and support warehouse, customer service, and showroom counter sales staff to process customer orders and shipping and receiving accurately, safely, and on time.
• Coordinate with sales and marketing, procurement, planning, and customer service to ensure timely product shipments that meet customer expectations.
• Set department budgets, ensure timely and accurate reporting, and follow up on warehousing issues.
• Maintain effective communication with all involved personnel.
• Monitor warehouse performance using daily, weekly, and monthly key performance indicators and metrics, including on-time shipping, fill rate, and backorders.
• Ensure inventory management activities follow procedures and policies, including cycle counting, inventory variance reporting, slotting, replenishment, and consolidation.
• Oversee hiring, training, and supervision of warehouse and driver staff.
• Support personnel development through talent acquisition, performance management, education, communication, and expectation setting.
• Ensure logistics-related operations comply with applicable environmental, health, safety, and other regulatory requirements.
• Promote and uphold Richelieu’s Core Values.
• Perform other duties related to the position as assigned by the immediate supervisor.
• Perform daily warehousing tasks alongside the team.

Benefits

• Group insurance program including medical, dental, vision, life, and disability coverage.
• Employee Stock Purchase Plan with employer matching.
• 401(k) with employer matching.
• Paid vacation, holidays, and sick days.
• Annual bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed