Operations Manager

Trancy Logistics America Corporation•Marysville, WA

28d•Onsite

About The Position

Trancy Logistics America, a leading provider of international forwarding and warehouse management services, is seeking an Operations Manager at its Marysville Distribution Center. This role is responsible for management leadership and guidance over the Company’s operations in Marysville, OH. Activities include establishing policies, setting goals and handling day-to-day management activities, interfacing with customers, and ensuring customer satisfaction with all on-site projects. The Operations Manager works with customer staff and the supervisory team to ensure all customer concerns are addressed and is responsible for operational improvement projects to meet annual performance targets set by the customer and internally. This position directs the investigation of service failures (delivery and safety) to determine root cause and appropriate countermeasures, supervises the monthly invoicing process to ensure accuracy and timeliness, and negotiates structure and cost for additional work requests from customers. The Operations Manager ensures daily operational needs are met by directing supervisors and team leaders as required and is capable of managing operations directly when needed. This role directs the measurement of each department’s performance and productivity, establishing new metrics as appropriate, and ensures that all policies, procedures, business plan strategies, timelines, and goals are monitored and followed. The Operations Manager monitors and reviews employees’ work activities through individual and group meetings to ensure smooth progress and works directly with both staff and customers on various issues. This role delegates and advises employees regarding the Company’s philosophy and business practices, motivates, develops, and mentors employees for improved performance, and may attend outside meetings such as company group meetings, seminars, conventions, and conferences. Communication, both written and oral, is a key aspect of this role, involving regular interaction with staff, senior management, partner companies, and customers, and potentially external consultants. The Operations Manager is also responsible for tracking and reporting time and attendance in Paylocity.

Requirements

Five to ten years of related work experience.
Managing multiple work groups.
Working directly in a warehouse management environment.
Familiarity with warehouse management systems.
Familiarity with automotive production methods.
Associates degree or up to two years of college or equivalent experience.
Experience with safety procedures and training.
Experience with general office equipment including phones, computers, copier, etc.
Experience with Microsoft office.
Strong problem-solving skills.
Attention to detail.
Customer service skills.
Dependability.

Nice To Haves

Forklift experience is recommended.
Experience with safety procedures and training, including forklift training, is highly recommended.
Experience with Warehouse Management Software is preferred.

Responsibilities

Management leadership and guidance over the Company’s operations in Marysville, OH.
Establishing policies, setting goals and handling day-to-day management activities.
Interfacing with customers.
Ensuring customer satisfaction with all on-site projects.
Working with customer staff and supervisory team to ensure all customer concerns are addressed.
Leading operational improvement projects to meet annual performance targets.
Directing investigation of service failures (delivery and safety) to determine root cause and appropriate countermeasures.
Supervising monthly invoicing process to ensure accurate and on-schedule invoicing.
Negotiating structure and cost for additional work requests from customer.
Ensuring daily operational needs are met by directing supervisors and team leaders.
Managing operations directly as needed.
Directing the measurement of each department’s performance and productivity.
Establishing new metrics as appropriate.
Ensuring that all policies and procedures are developed, business plan strategies, timelines, and goals are monitored and followed.
Monitoring and reviewing employees’ work activities through individual meetings and group meetings.
Working directly with both staff and customers on a variety of issues.
Delegating and advising employees regarding the Company’s philosophy and business practices.
Motivating, developing and mentoring employees for improved performance.
Attending outside meetings such as company group meetings, seminars, conventions and conferences.
Communicating and coordinating information both in writing and orally on a regular basis with staff, senior management, partner companies, customers, etc.
Sharing information with external consultants working on behalf of the Company.
Tracking and reporting time and attendance in Paylocity.
Seeking constant improvement, more efficient and less expensive ways and means in work processes.
Performing special projects and other miscellaneous duties as assigned by management.
Following up to complete any assigned work.
Maintaining high ethical standards in the workplace.
Reporting all irregular issues and problems to supervisor for solution.
Complying with all company policies and procedures.
Maintaining a clean and safe working area.