Operations Manager
About The Position
The Operations Manager is responsible for driving the operational success of the business. The role oversees safety initiatives and training, and implements and evaluates key performance indicators and standard operating procedures. Success is achieved by executing short- and long-term strategies to improve operational excellence in safety, quality, delivery, cost control, and inventory management. The Operations Manager works with branch, regional, and corporate teams to carry out strategic initiatives and meet performance targets. The role supports effective staffing, service delivery, fleet and labor utilization, inventory accountability, customer satisfaction, and continuous improvement across branch operations.
Requirements
- 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
- Proven ability to manage cross-departmental relationships and work with executive and field leadership.
- Experience leading continuous improvement initiatives.
- Ability to manage multiple projects in a dynamic, fast-paced environment.
- Strong attention to detail and a focus on improving quality and performance.
- Excellent customer presentation and communication skills.
- Experience in leasing (e.g., construction materials or auto-leasing) or related industries such as logistics or transportation.
- Ability to work in culturally diverse, matrixed organizations.
- Proficiency in MS Office and CRM software, including Salesforce.
Nice To Haves
- Bachelor's degree, preferred, with relevant field experience.
- Experience with MS Project and SAP.
Responsibilities
- Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
- Implement and maintain standard work instructions through training and communication initiatives.
- Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).
- Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
- Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
- Use capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.
- Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
- Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
- Lead periodic branch assessments to evaluate performance and drive training and development.
- Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
- Ensure on-time deliveries and returns and high product quality, including <60-day calls and First Time Quality.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
