Operations Manager

NOVO•Atlanta, GA

17d•Onsite

About The Position

NOVO Health Services is seeking an experienced, improvement-driven Operations Manager to lead daily production at its Atlanta plant. The role ensures healthcare linens are processed safely, efficiently, and in compliance with accreditation standards. The Operations Manager leads shift leads, supervisors, and frontline production teams and works closely with Engineering, Distribution, and Service to resolve constraints affecting order fulfillment and delivery. In partnership with the General Manager, the role helps manage operating budgets, labor efficiency, overtime, rework, and costs. The position calls for hands-on plant leadership, a continuous improvement mindset, lean manufacturing experience, and the ability to develop teams and drive data-based results. The schedule is currently five days per week on 10-hour shifts at the Atlanta plant and may change based on business needs. The work takes place in office and industrial laundry production settings, with exposure to heat, humidity, noise, and moving equipment. The role requires extended standing and walking on the production floor and wearing required PPE while following infection-control and safety requirements. Flexible hours, including early mornings, evenings, weekends, and holidays, may be required as business needs dictate.

Requirements

Bachelor's degree in Business Administration, Operations, or a related field, or equivalent management experience.
5–10 years of progressive experience in manufacturing, plant operations, or production management.
At least 3 years in a plant-level leadership role.
Demonstrated success implementing lean manufacturing principles, process improvement, and root cause analysis.
Experience managing budgets, labor efficiency, and overtime.
Proficiency in Microsoft Excel, inventory control systems, and data-driven KPI tracking.
Ability to mentor, coach, and supervise supervisors and frontline teams.
Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays, as business needs require.
Ability to stand and walk on the production floor for extended periods.
Ability to perform the physical requirements of the position with or without reasonable accommodation.
Must wear required PPE and follow infection-control and safety requirements on the production floor.

Nice To Haves

Bilingual English/Spanish communication skills.
Experience in an industrial or healthcare laundry environment.
Knowledge of HLAC, TRSA, and infection-control standards for healthcare linen processing.
Lean, Six Sigma, or similar continuous improvement certification.
Experience leading multi-shift, high-volume production operations.

Responsibilities

Lead daily plant production to meet safety, quality, productivity, and customer service goals.
Oversee healthcare linen processing in accordance with accreditation standards.
Coordinate with Engineering, Distribution, and Service to identify and resolve constraints affecting order fulfillment and customer delivery.
Monitor production flow, staffing, and equipment performance to keep operations on schedule.
Champion continuous improvement using lean manufacturing principles and process improvement strategies.
Lead root cause analysis to address recurring production, quality, and equipment issues.
Optimize workflows and reduce waste, rework, and downtime.
Track and act on data-driven KPIs to measure progress and sustain improvements.
Partner with the General Manager to manage operating budgets and track costs.
Control labor efficiency and overtime through effective scheduling and staffing.
Reduce rework and other avoidable costs.
Support inventory control processes to maintain accurate linen and supply levels.
Ensure adherence to OSHA, HLAC, and TRSA standards and internal infection-control and quality standards.
Maintain audit-ready operations and support accreditation, customer, and internal audits.
Drive corrective actions for safety, quality, and compliance gaps.
Mentor, coach, and supervise shift leads, supervisors, and frontline production teams.
Set clear expectations, hold teams accountable, and build leadership bench strength.
Promote open communication, engagement, and a positive team culture across shifts.