Operations Manager

URS Group • Twin Oaks, MO

11d • Onsite

About The Position

The Operations Manager assists the Terminal Manager in supervising terminal personnel and processes and provides leadership to support strong terminal performance. The role oversees day-to-day operations, staff management, customer communication and satisfaction, safety and regulatory compliance, and equipment maintenance. These functions support the company’s competitiveness and profitability.

The position directs terminal staff, monitors operating costs, equipment utilization, and revenue, and ensures freight is delivered efficiently and on time. It maintains customer and vendor relationships, responds to emergencies, oversees safety and regulatory requirements, and communicates operational information and risks to terminal and regional leadership. The posting identifies the location as Romulus, Michigan and states that this is not a hybrid role.

Requirements

• At least four years of logistics experience, preferably in a trucking environment, or two years of supervisory experience in finished vehicle transportation.
• At least two years of supervisory experience.
• Strong oral and verbal communication skills.
• Subject-matter expertise in FMCSA and DOT regulations.
• Effective listening and communication skills.
• Leadership skills.
• Data analysis skills.
• Excellent customer service and issue-resolution skills.
• Relationship-building skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize work in a fast-paced, moderately stressful environment.
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and the Internet.
• Proficiency with company-specific programs.
• Ability to remain calm and professional in stressful situations.

Nice To Haves

• Experience with electronic logging (elog).

Responsibilities

• Direct staff duties and supervise the terminal.
• Operate the terminal efficiently by analyzing operating costs, equipment utilization, and revenue.
• Ensure efficient, on-time freight delivery and resolve customer and delivery issues.
• Build and maintain positive, profitable customer and vendor relationships.
• Respond to emergency situations.
• Advocate for safety and oversee terminal safety requirements, including Hours-of-Service and DOT requirements, worker injury reports, and accidents.
• Gather and share information with terminal and regional leadership concerning staffing, inventory, budget, revenue, and operational risks.
• Establish local procedures to support the safety and productivity of stakeholders.
• Review CSA violations and discipline drivers according to directives from the Safety Department and/or Regional Manager.
• Ensure OEM inventories are accurately reflected in OVISS and promptly resolve discrepancies.
• Perform other duties as assigned.

Benefits

• BCBS PPO medical coverage with telehealth.
• Delta Dental coverage.
• NVA vision coverage.
• Company-paid life and AD&D insurance.
• Supplemental life insurance.
• Dependent life insurance.
• Short-term disability coverage.
• Employee Assistance Program (EAP).
• New vehicle supplier discounts.
• 401(k) with company match.
• PTO program covering vacation, sick, personal, jury, and bereavement leave.
• Six paid holidays.
• Zero-dollar-out-of-paycheck medical plan.
• Wellness discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed